Complaint Review: Wal-Mart Tire & Lube Express - Hendersonville North Carolina

Wow... First off 1 and a half qts low is not going to hurt your engine enough to blow a head gasket unless this is a continuous occurrence. 2nd Trying to get walmart to pay for it is ridiculous. You're admitting you're not getting regular oil changes and running it low (possibly lower then 1 and half qts) due to the fact that when it started making the rough idle, (and if the problem would have been from low oil your oil pressure light would have come on) you didn't pull over and ck your oil you took it somewhere to have them look at the oil level for you. Let alone the fact that you know its time to change your oil by a rough idle not the 3,000 mile or 3 months mark. I'm also curious to see the work order, you probably have a lot of comments on there too don't ya. I don't follow the logic you have with, it's walmart's fault. You took your car in with a rough idle (work order probably says "Oil level: NOT ON STICK") you leave with a rough idle which normally doesn't happen after you get an oil change. Go get some oil at auto zone. Go to Mechanic who obviously has no idea how head gaskets blow or you neglected to tell him that you constantly run your car out of oil enough to affect the idle. Blame walmart because you blew a head gasket. The only way this could be their fault is if they drained the oil and took it out back and let it run at 7,000 rpm's for about 10-20min then brought it back in put oil in it and sent it out of the shop.

Wow... First off 1 and a half qts low is not going to hurt your engine enough to blow a head gasket unless this is a continuous occurrence. 2nd Trying to get walmart to pay for it is ridiculous. You're admitting you're not getting regular oil changes and running it low (possibly lower then 1 and half qts) due to the fact that when it started making the rough idle, (and if the problem would have been from low oil your oil pressure light would have come on) you didn't pull over and ck your oil you took it somewhere to have them look at the oil level for you. Let alone the fact that you know its time to change your oil by a rough idle not the 3,000 mile or 3 months mark. I'm also curious to see the work order, you probably have a lot of comments on there too don't ya. I don't follow the logic you have with, it's walmart's fault. You took your car in with a rough idle (work order probably says "Oil level: NOT ON STICK") you leave with a rough idle which normally doesn't happen after you get an oil change. Go get some oil at auto zone. Go to Mechanic who obviously has no idea how head gaskets blow or you neglected to tell him that you constantly run your car out of oil enough to affect the idle. Blame walmart because you blew a head gasket. The only way this could be their fault is if they drained the oil and took it out back and let it run at 7,000 rpm's for about 10-20min then brought it back in put oil in it and sent it out of the shop.

Wow... First off 1 and a half qts low is not going to hurt your engine enough to blow a head gasket unless this is a continuous occurrence. 2nd Trying to get walmart to pay for it is ridiculous. You're admitting you're not getting regular oil changes and running it low (possibly lower then 1 and half qts) due to the fact that when it started making the rough idle, (and if the problem would have been from low oil your oil pressure light would have come on) you didn't pull over and ck your oil you took it somewhere to have them look at the oil level for you. Let alone the fact that you know its time to change your oil by a rough idle not the 3,000 mile or 3 months mark. I'm also curious to see the work order, you probably have a lot of comments on there too don't ya. I don't follow the logic you have with, it's walmart's fault. You took your car in with a rough idle (work order probably says "Oil level: NOT ON STICK") you leave with a rough idle which normally doesn't happen after you get an oil change. Go get some oil at auto zone. Go to Mechanic who obviously has no idea how head gaskets blow or you neglected to tell him that you constantly run your car out of oil enough to affect the idle. Blame walmart because you blew a head gasket. The only way this could be their fault is if they drained the oil and took it out back and let it run at 7,000 rpm's for about 10-20min then brought it back in put oil in it and sent it out of the shop.

Wow... First off 1 and a half qts low is not going to hurt your engine enough to blow a head gasket unless this is a continuous occurrence. 2nd Trying to get walmart to pay for it is ridiculous. You're admitting you're not getting regular oil changes and running it low (possibly lower then 1 and half qts) due to the fact that when it started making the rough idle, (and if the problem would have been from low oil your oil pressure light would have come on) you didn't pull over and ck your oil you took it somewhere to have them look at the oil level for you. Let alone the fact that you know its time to change your oil by a rough idle not the 3,000 mile or 3 months mark. I'm also curious to see the work order, you probably have a lot of comments on there too don't ya. I don't follow the logic you have with, it's walmart's fault. You took your car in with a rough idle (work order probably says "Oil level: NOT ON STICK") you leave with a rough idle which normally doesn't happen after you get an oil change. Go get some oil at auto zone. Go to Mechanic who obviously has no idea how head gaskets blow or you neglected to tell him that you constantly run your car out of oil enough to affect the idle. Blame walmart because you blew a head gasket. The only way this could be their fault is if they drained the oil and took it out back and let it run at 7,000 rpm's for about 10-20min then brought it back in put oil in it and sent it out of the shop.

It is true that Wal-mart will buy someone another car. There are many cases where the damages are more than the car is worth and therefore they end up getting the owner a new car. Point is, don't take your car to Wal-mart to get an oil change. There are also cases where the oil is taken out and not even replaced. Well you can imagine how damaged that car was. There have also been cases where people get the tires changed and it was not put in properly causing the tire to pop off. I can go on and on. The people's training there is a video and computer. Wow!

I am an employee of a Walmart Tire and Lube Express in Poway, CA. When I initially started out in the TLE it was because Poway was #1 in the U.S in claims. The management of walmart had got wind of my experience in automotive repair and that I was indeed 100% ASE certified and compliant, and also that I am SMOG certified. Instantly starting me out there they gave me a 3 dollar raise and insisted that I retrain the associates already working there, because they have absolutely no experience in working on cars other than what they have learned by trial and error working there. I quickly found out that the most senior technician in the TLE couldn't tell me what a "grease fitting" was or where to locate them, so how was anybody there supposed to offer that service when it is promised by walmart that they will lubricate your chassis with every service, when applicable, obviously not every car needs chassis lubrication nor do they all have the zert fittings to lubricate them. I also found out that nearly no one outside knew what a transfer case was, and the ones that did would just say they were checking them when I know for a fact that we were not equipped with a transfer case specific wrench, much less the fact most transfer cases that we get are fully sealed systems. As for differentials, all most would do is wipe of the check bolt and lay the torque seal on it to make it appear that it was checked. I guess what I came to let everyone know is that the only requirement to work in the Tire and Lube Express at walmart is in fact that you are 18 years of age and have a valid driver's license.

Rob, You should try to post to the right thread. This thread has absolutely nothing to do with tires. I guess you have every WalMart thread open and are posting blindly. Now a trivia question for the illiterate Wally Mart employee. Tell me WHO makes the Douglas [NOT Dougless] tires? Hint: It is a major tire manufacturer. >>>> Rebuttal REBUTTAL employee Submitted: 4/29/2007 6:24:47 PM Modified: 4/29/2007 8:16:55 PM Dont Use Sorry to hear about the problem. first off dont use the Dougless tires on a truck of course. and also dont use them period, unless you have a cheap cheap car. i dont like those tires they should be burned. lol. also tires can be out of round, when there new because its a small flat spot on the tire. ive put them on and notice them when i go to balance them. i dont recomend the dougless on any thing but little geos and small small cars. Rob - Fishers, Indiana U.S.A. >>>

I SERIOUSLY doubt that Wal-Mart replaced this person's car as she claims. >>> "For those of you who felt like my story was bogus it doesn't seem to matter because Wal-Mart did in fact pay me for my car. their mechanic screwed up and they agreed. Case closed and I have a new car". Taqunia - Hendersonville, North Carolina U.S.A. >>> Also, she never identified what year or make of car it was or how many miles were on the engine. This is very important information. I think this is just another case of owner neglect and blaming the last person who worked on it. And, I think the OP should clarify. Did Wal-Mart just fix your engine or replace your entire car?

Sorry to hear about the problem..... first off dont use the Dougless tires on a truck of course...... and also dont use them period, unless you have a cheap cheap car..... i dont like those tires they should be burned....lol... also tires can be out of round, when there new because its a small flat spot on the tire.... ive put them on and notice them when i go to balance them...... i dont recomend the dougless on any thing but little geos and small small cars......

Sorry to hear about the problem..... first off dont use the Dougless tires on a truck of course...... and also dont use them period, unless you have a cheap cheap car..... i dont like those tires they should be burned....lol... also tires can be out of round, when there new because its a small flat spot on the tire.... ive put them on and notice them when i go to balance them...... i dont recomend the dougless on any thing but little geos and small small cars......

Sorry to hear about the problem..... first off dont use the Dougless tires on a truck of course...... and also dont use them period, unless you have a cheap cheap car..... i dont like those tires they should be burned....lol... also tires can be out of round, when there new because its a small flat spot on the tire.... ive put them on and notice them when i go to balance them...... i dont recomend the dougless on any thing but little geos and small small cars......

Sorry to hear about the problem..... first off dont use the Dougless tires on a truck of course...... and also dont use them period, unless you have a cheap cheap car..... i dont like those tires they should be burned....lol... also tires can be out of round, when there new because its a small flat spot on the tire.... ive put them on and notice them when i go to balance them...... i dont recomend the dougless on any thing but little geos and small small cars......

This seems like another tale of lets blame it on the last person that worked on the car. I doubt very much that Wally World paid Taqunia for her car as she claims. First, Walmart does not have mechanics working at their oil, lube, and tire centers. Good or bad, they are just people who are trying to make a living. It is very easy for people to blame all of their car issues on people that change oil. I don't see where anyone else is to blame other than Taquina herself. Her own opening paragraph says it all. While Shopping at Wal-mart on April 28, 2006, I got an oil change at the Tire & Lube Express. That day I left for Savannah, GA, which is approx. 300 miles one way. This was just a weekend trip to visit a friend. Once I returned home my car seemed to drive "rough" kind of the way it does when I need an oil change. I believe that she is trying to imply that Wally world did not put enough oil in. The only thing that it proved to me was that she runs low on oil often. Even as important as it is to regularly change your oil, Taqunia uses the rough running symptom, as a guide for oil changes, instead of mileage. With knowing that it has become the norm, for Tagunia, to wait until her car starts running rough before doing an oil change, it is too easy to understand how engine damage would result with this continued neglect. If people are not going to change their oil regularly, I do not foresee them doing any normal preventive maintenance on their vehicle. Bless your heart Tagunia and I wish you luck but if you don't take very good care or your car, it wont take care of you. It will just be mean to you and your wallet. Whatever kind of car your are driving now, I hope that you find a good mechanic that will do regular preventive maintenance on it. Hopefully you will get many years of enjoyment and dependability with the car.

I've never bought one either, they all come out of cars that have come into the shop. It doesn't reflect on the mechanics, it's just like Robert said. I also have about two good-sized toolboxes full of wrenches and sockets that were left in engine compartments. Do you think all those mechanics were incompetent too? And why doesn't anyone post the year, make, model, and other pertinent information on automotive posts?

Think about it...nearly all have black handles, and the engine compartment is also black. Impact sockets are black. Nobody uses chrome sockets, as the impact sockets are perfectly suited to all repair needs. I lost a very nice set of pliers in a Corvette. They were a small set of dykes, needle nose, and small regular pliers. The total ticket was well over $7500 for an engine, transmission, and dual exhaust. My profit on the job was about $4500. Do you think I really cared about $100 worth of pliers being left in it?

I am lucky I am a woman who knows how to check her own oil. I also found a filter wrench in my truck after having the oil changed there!! I have since given the wrench to my brother to help me with my future oil changes!! (I wasn't going to drive 70 miles one way to return it.) It makes you wonder how many of those they lose in a day across the country?? Obviously they hire very knowledgeable technicians for them to forget tools in a car!! Most places that I know of require you to have/purchase your own tools when you work there, and most mechanics don't want to just throw away that money!!

The ONLY way "oil" can affect a "blown" head gasket is if somehow the lubrication system (oil) has contaminated the cooling system (coolant) and caused OVERHEATING which will "blow" the head gasket. A lack of lubrication can cause engine failure but it will NOT "blow" a head gasket.

how are you going to damage a head gasket by being low on oil? While it is true, the oil actually does more to cool the moving parts of the engine than the coolant, it has no effect whatsoever on the block, head, or gasket sealing the two. The reason the coolant is contained within the block and head(s), is because coolant is better at transfering heat away from them. Oil cools the moving parts, coolant cools the rest. You can damage an engine by running low on either, but the oil has no effect on the head gasket. I have never even heard of a single case of a head gasket failing due to lack of lubrication. The head gaskets fail due to A-heat warping the head/block, B-lack of coolant causing A, and C-age. Age will cause the COOLANT passages in the gasket to deteriorate. The oil passages never deteriorate. Wally World did nothing to cause the head gasket to fail, according to what was originally posted. As for them paying for the car...nope. They may have cut a check for a portion of the needed repair, if they felt generous, but unless the car was only worth a couple hundered dollars, they are not going to buy the vehicle as a remedy. If the latter IS the case, look at "C" again. Old jalopies tend to break.

Robert, you can overheat an engine by running low on oil, and that will "blow" the headgasket.

For those of you who felt like my story was bogus it doesn't seem to matter because Wal-Mart did in fact pay me for my car. their mechanic screwed up and they agreed. Case closed and I have a new car.

Ok seriosuly dude i work for wal mart and don't take that fact that im 19 lightly because im very mechanically inclined.... if your blowing smoke from your muffler, that means 2 things, your cylinder rings were shot, (possibly from lack of oil) or your headgasket (they get that way with age) your headgasket has nothing to do with your lubrication system like the 1st guy said, and i applaud him for his knowledge.

I'm close to you (Asheville, NC), and I will never have the Wal-Mart here change my oil again, either. The first time it was overfilled, I wrote it off to an error (we all make them). But after the second time, when it was a full quart overfilled AND the technician left the oil filter wrench atop the battery, I decided I better take it somewhere else and not press my luck. Just want to say good luck to you...this seems to be a real problem at Wal-Mart locations everywhere, judging by this website.

The moral of this story, like so many others here about wally world's oil jobs - do not go to wally world. You have a mechanic friend - have him/her change your oil. You'll pay more but then you, obviously, get more. I don't mean to be unsympathetic, but there are literally hundreds of stories here about wally world's wonderful wacky woil wankers.

The moral of this story, like so many others here about wally world's oil jobs - do not go to wally world. You have a mechanic friend - have him/her change your oil. You'll pay more but then you, obviously, get more. I don't mean to be unsympathetic, but there are literally hundreds of stories here about wally world's wonderful wacky woil wankers.

The moral of this story, like so many others here about wally world's oil jobs - do not go to wally world. You have a mechanic friend - have him/her change your oil. You'll pay more but then you, obviously, get more. I don't mean to be unsympathetic, but there are literally hundreds of stories here about wally world's wonderful wacky woil wankers.

The moral of this story, like so many others here about wally world's oil jobs - do not go to wally world. You have a mechanic friend - have him/her change your oil. You'll pay more but then you, obviously, get more. I don't mean to be unsympathetic, but there are literally hundreds of stories here about wally world's wonderful wacky woil wankers.

Running low on oil will damage parts that require lubrication. A head gasket requires no lubrication. Your head gasket problem has nothing to do with WalMart at all. Whoever this "mechanic" friend of yours is, please instruct him to find another line of work. While I enjoy hammering on Wally World as much as the nexy guy, they are rightfully going to deny this claim.