Complaint Review: Wal-Mart Supercenter Tire & Lube Express Store #0224 - Mt. Vernon Illinois

Only once have I ever used the Walmart garage to get tires put on a vehicle. Before they even touched my truck I decided to go elsewhere. In the customer waiting area, you can see into the shop while they work on your car, and before they brought my truck in I saw how these incompetent "tire specialists" were installing tires and wheels back onto another car. This employee sets the rim back onto studs and then threads ONE lugnut on the stud and then proceeds to drill it all the way on with the impact wrench until it will not turn anymore. Then repeats the process in a clockwise pattern with the other lugnuts, then repeats that on all four wheels. If you are looking for a way to bend your wheel completely out of round on it's axis, this is the best way I can think of. In all four opportunities this idiot had with this car not once did he use a torque stick, or torque wrench to ensure proper tourque on the lugnuts. Not once did he put all five lugnuts on the studs and cinch them up close before drilling the crap out of them with that impact wrench. It was right about that time that I realized that I should take my truck elsewhere. It cost more to go to another shop, but at least my wheels were not bent. This also isn't an isolated incident. I've heard this from friends that witnessed their cars being treated the same way, so I spent half a day at a walmart service center watching other employees. About half the time, when a tire guy would reinstall the wheels on the vehicle, it was clear he didn't know what he was doing, but who is going to tell them? sorry walmart, it's true.

Well, in responce to the employee "Shawn" I paid for the tires and if I were wanting something for free I wouldn't have bought the tires in the first place. I did not ask for free tires I had to pay for them and I already had custom chrome wheels that had been on the car since it was new without ever having a problem with them. I bought the wheels I bought the tires so why would I suddenly want to get something free after all the years of buying what I wanted. No I wanted what was damaged by Wal Mart fixed or replaced and they could have used thier corp. buying power to purchase new rims at below wholesale or at least get my rims repaired since there are companies that do that also. You don't have to worry about me doing business with your firm again they ripped me off and dammaged my wheels left me hanging and continue to not be concerned about the safety hazzard they created on my car. The simple fact is my car did not have a problem until after getting tires from Wal Mart in Mt. Vernon, IL and I have taken it to have tires mounted elsewhere in the past with no problems and had them regulary rotated never having a problem. I just pray every day that people like those that damaged my car will someday take responsibility for a simple accident I am sure but never less accident or not my property was damaged and should have been repaired or replaced.

I knew something was up right away with this person. I just sat down and signed on to ROR as I do every morning before work. I then see 6 consecutive WalMart posts, and this Shawn character has the last rebuttal on each, which brought them to the top of search results. I suspected foul play here. I was guessing this moron was a Wally Mart employee, but the question is, why was Shawn on ROR pulling up every WaLMart post? Must be a new employee in the TLE. Check out this crap Shawn wrote: >> no way i work at a walmart tire and lube and i have seen people like you before wanting something for nothing and there is no way that the tools being used would cause all 4 of the tires to bend. I have seen more bent rims than i can count and it is not our tools its the roads and vehicles. Shawn Huntingdon, Pennsylvania U.S.A. >> Just another classic case of what works at Wally mart TLE! How about leaning how to spell, punctuate, Capitalize, and use proper grammar! AND, It's NOT the TIRES that bend, genius, its the RIMS! Furthermore, custom wheels MUST be torqued! They will bend when lugs are installed with an air ratchet as you monkeys do it. But again, you fools use the air ratchet to install oil drain plugs too! My advice, go back to school so you can appear to be literate, and then get a real job at a real shop.

i work at a walmart tire and lube and i have seen people like you before wanting something for nothing and there is no way that the tools being used would cause all 4 of the tires to bend. I have seen more bent rims than i can count and it is not our tools its the roads and vehicles.