- Report: #1420484
Complaint Review: Wageworks - Alpharetta Georgia
Reported By:
DEBORAH -
ATLANTA, Georgia, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wageworks
13560 Morris Rd STE 2550 Alpharetta, 30004 Georgia, United States
Web:
https://cobra.adp.com
Categories:
Business Rating:
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Wageworks ADP COBRA CANCELLATION Alpharetta Georgia
I attempted to log in on March 31, 2017 to make payment and was able to log in and got to payment screen however the button for March payment was grayed out and didn’t allow me to make payment. I’ve spoken with ADP Reps in which I requested copy of log in info never received.
April 13, 17, Fawaz Akbik ticket#3-3-05953673929
May 9, 2017 Riya
Escalated via Twitter June 1, 2017 @adphelps and was advised I would get assistance
Sahaila ticket# 3-35924693981
September 18, 2017 Tamara ticket#3-35959785448
After filing an online complaint with the Georgia Insurance Commission office I was advised to contact the Department of Labor because they handle Cobra. In July spoke I with Ms. Bennett at Department of Labor who advised me to send a letter to ADP requesting a copy of my login history and cancellation information from your system which letters were signed for with no response.
After sending certified letter to the CEO of ADP October 13, 2017 I received a call and letter from Susan Ziroc of Wageworks and have the data requested.
I have more information for the timeline and ALL Documentation they claim to have sent me (letters about coverage and cancellation of coverage) and MY issue is as follows:
I believe my access ADP website to make payment was terminated. I’d reached my deductible by January 2017 and I find it strange my Cobra benefit was erroneously canceled the next month
The information forwarded to me in November 2017 from Wellcare has an incorrect address and wasn’t provided in their letter in June? ADP/Wageworks didn’t provide this information previously either after has an incorrect address on it also and both entities have the correct address? Also there are letters Wageworks
I logged in on March 31 and got to payment screen, payment button wasn’t highlighted however that day doesn’t show on the login sheet mailed to me? Also my account was deactivated after escalating this matter, I haven’t been able to log in since May?
I was advised my coverage was terminated effective February 28, 2017 however claims were paid for DOS after that?
