Complaint Review: Waffle Collectibles - Temecula California

I have made two online purchases from Waffle collectible iin December 2017 which were paid immediatly trough paypal.

One order was shipped but not delivered and returned to buyer as confirmed  from USPS Tracking Number: LZ161487876US

Your item was delivered to an individual at the address at 4:08 pm on January 16, 2018 in TEMECULA, CA 92592.

Status

Delivered

January 16, 2018 at 4:08 pm

Delivered, Left with Individual

TEMECULA, CA 92592

When I asked for reshipping the seller reply with very rude language, even alluding that he would trash my order. I then asked for fur refund which seller argued upond, claim a 25% restocking plus shipping cost although the order was never shipped. I am copying below email exchange for the people to make their own opinion. 

This person is not only a disgrace, he is clearly unlawful.

Michael Warfel       Reply all| Sat 2018-02-03 19:34   To: Philippe Merle ([email protected])     Diecast   You replied on 2018-02-03 19:49.   Why would I ship out that order when you have an open Paypal claim for it?

On Sat, Feb 3, 2018 at 4:27 PM, Philippe Merle <[email protected]> wrote:

and also confirm that you are shipping order #70228 when it is ready.

From: Michael Warfel <[email protected]>

Sent: Saturday, February 3, 2018 6:44:07 PM

To: Philippe Merle

Subject: Re: WaffleCollectibles.com Order #70391 Confirmation   Nope, you had your chance to take the orders. 

On Sat, Feb 3, 2018 at 3:42 PM, Philippe Merle <[email protected]> wrote:

Please confirm if you move forward with combined shipping and provided an estimated shipping date if you can.

Thank you.

Philippe

From: Michael Warfel <[email protected]>

Sent: Saturday, February 3, 2018 6:13:21 PM

To: Philippe Merle

Subject: Re: WaffleCollectibles.com Order #70391 Confirmation   Nope I don't trust a piece of s**t like you to leave these to close them when you get it. What a worthless piece of s**t like yourself will do will leave them pending then file an open claim. YOU DON'T GET TO MAKE UP THE RULES AS YOU GOI ALONG YOU ARROGANT PIECE OF s**t. 

On Sat, Feb 3, 2018 at 3:11 PM, Philippe Merle <[email protected]> wrote:

Please watch your language. It is not professional and will not help you if we need to proceed further with the paypal claims.

I am ok to leave these claims pending until I receive the full shipment. 

I suggest you use the shipping address for #70228

Thank you

Philippe

From: Michael Warfel <[email protected]>

Sent: Saturday, February 3, 2018 6:07:55 PM

To: Philippe Merle

Subject: Re: WaffleCollectibles.com Order #70391 Confirmation   Wow, thanks for proving point you f**king worthless piece of s**t. Why is it f**king French Canadian pieces of s**t like yourself can't follow the f**king rules to anything in life. This explains why your piece of s**t mail service can't do their job either.

On Sat, Feb 3, 2018 at 3:00 PM, Michael Warfel <[email protected]> wrote:

Since I'm feeling nice I'll combine you orders, but don't ever buy from me ever again if you want to click on "you accept the terms and conditions" and then want to go whining to Paypal you worthless piece of French Canadian s**t. 

On Sat, Feb 3, 2018 at 2:58 PM, Philippe Merle <[email protected]> wrote:

No need to be rude nor angry.

I'll make a direct paypal claim if you don't want to proceed.

Thank you very much

Philippe

From: Michael Warfel <[email protected]>

Sent: Saturday, February 3, 2018 5:51:00 PM

To: Philippe Merle

Subject: Re: WaffleCollectibles.com Order #70391 Confirmation   No problem, I'll toss the first order in the trash which you get 0 refund on as you agreed and acknowledged the following :   "ANY ITEMS SHIPPED VIA USPS FIRST CLASS INTERNATIONAL OR PRIORITY MAIL INTERNATIONAL IS AT BUYERS RISK. WAFFLE COLLECTIBLES LLC WILL NOT BE RESPONSIBLE FOR ANY LOST PARCELS SHIPPED WITH THIS SERVICE! "   For the second order you will be refunded less the 25% cancellation fee and less shipping as per what you agreed to :   " We will credit you the cost of the model minus any conditions per above PLUS a 15% restocking fee whether the model has or HAS NOT shipped. SHIPPING COST WILL NOT BE REFUNDED!

1. Pre-Order (-PR) – Any item that is “pre-ordered” that already has an order placed with the distributor for such model will be cancelled with a 25% cancellation fee."   So let's consider the fact that you want to loose around 140 dollars because you're too much of a cheap arrogant p***k. Explain that to me. 

On Sat, Feb 3, 2018 at 2:47 PM, Philippe Merle <[email protected]> wrote:

Please proceed with full refund of both orders.

Thank you

Philippe From: Michael Warfel <[email protected]>

Sent: Saturday, February 3, 2018 5:45:16 PM

To: Philippe Merle

Subject: Re: WaffleCollectibles.com Order #70391 Confirmation   So then tell me why it's my problem, when you choose the cheapest possible shipping method, with the worst record of delivering parcels because YOU had the choice of multiple options, and YOU still want to blame me for it? I propose that I dump the parcel in the bin, and we consider it lost as per the terms you agreed to when you purchased the order. It never fails to amaze when people want to be "cheap" then expect me to have to pay for your "cheapness".

On Sat, Feb 3, 2018 at 2:29 PM, Philippe Merle <[email protected]> wrote:

Michael,

I am surprised about what you say. When I look at the shipping details I see that they never delivered the package to my address:

January 4, 2018, 9:50 am 

Addressee cannot be located - Item returned to sender 

CANADA 

This address is fully registered and validated in my paypal account. I never got a delivery notification. I cannot be held responsible and don't accept to pay again for shipping. 

Please propose another solution. You could for example ship with the other pending order #70228, at no extra cost.

Thank you,

Philippe

From: Philippe Merle <[email protected]>

Sent: Saturday, February 3, 2018 9:05:58 AM

To: [email protected]

Subject: Re: WaffleCollectibles.com Order #70391 Confirmation  

Good day, 

I am enquiring about order #70391. 

When I check the reference number (LZ161487876US) here is what I get the following:

Tracking Number: LZ161487876US

Your item was delivered to an individual at the address at 4:08 pm on January 16, 2018 in TEMECULA, CA 92592.

Status Delivered

January 16, 2018 at 4:08 pm

Delivered, Left with Individual

TEMECULA, CA 92592 

Is that an error (I am in Canada as you know)?

Can you please check?

Thank you

Philippe