Complaint Review: VoiceStream Wireless - Nationwide

I have worked in call center customer relations environment and understand the frustrations of escalations. I also know that you get a better resolution when all parties are calm and address the issue at hand. I am curious about this particular problem in that there doesn't seem to be an explanation of the bill of $300 that is not being resolved. What policy prevents a resolution to this issue? If the company does not resolve billing issues, I would really like to know about it. Thanks for any input on this. Post your comments below.

I am also another employee of Voicestream. That last employee was correct w/everything she said. There are alot of customer care reps that are idiots and do anything to get the customer off the phone and then don't follow through, but then there are good reps that get a bad rap because of the others. What I feel VoiceStream should do is put all of our customers through a "Commom sense" test before giving them a phone. Customers are just as stupid as some of our reps are. They just sign things, never read them. Then they go home, plug the charger for there phone into the wrong space and kill the phone....and what do they want? Another phone! Hells no. You are the idiot that didn't read your manual, THAT WE PROVIDED and now you are mad because you get charged a $70 fee for out of warranty. GET REAL! That is just one example of the stupidity that we go through everyday in customer care. You need to look at the situation from all angles before judging the company just on hearsay! Again, I'm not saying that the company is always right, but then again, neither is the customer. There are days that I do hate my job and the policies that we need to adhear by, but it's life, I chose this job, I need to deal with it. That's what you customers need to do to. You are grownups, you need to stop crying like babies, use your brain for once and stop expecting us to solve your problems when you caused them yourself.

I just wanted to start off with this. Yes some of the people employeed by voicestream are IDIOTS, However NOT all of us! Some of us do try our best to resolve any problem for our customers. As customer care I understand frustation when you have call serveral times about a problem and not gotten any where or been treated badly. As with everyone in the world, it is true there are probably more bad than good. But there are GOOD!! First of all the phone being NOKIA, MOTOROLA, SANSUNG, OR ERICCSON are made by those companies. The ONLY reason VOICESTREAM a service provider (NOT and PHONE manufacturer) does Handset Exchanged is because, well try doing exchange though manufacture it take MONTHS!! Anyway problem with the phone have NOTHING to do with voicestream. We sell SERVICE meaning ability to call. Reguard billing issues I am well aware that sometime reps give the RUNN around. However, when you call and WILL not listen to one d**n thing we say realise that this is the FIRST time you have talked to THIS person. It is offensive and set the mood for the call and the resolution. Not everyone one is looking to say F u I dont care, but if you say Fu you are a liar up front you will get NO where. I know when I customer calls and is upset as they deserve to be that I DID NOT talk to them OR lie to THEM before. I Credit not ONLY for mistake that are the companies but for customer time and such. WHEN you call me good for nothing up front YES I do not CARE. Respect!! I know how it is to be treated LIKE NOTHING Because there ARE a**holes in Customer Care But NOT everyone is and NO ONE understand that. Try to LISTEN to people and acting CIVIL considering employee do not CONTROL policy and DO WHAT we can!! Acting like Un educate people LIKE most IRATE people do GET YOU NOTHING. I also READ Everything you sign. Common RULE and it is not VOICESTREAMS fault that most people are not BRIGHT enough to know that! TO LAZY to read plan contract and owner MANUEL is what causes surprises