- Report: #1029
Complaint Review: Virginia Boyd - Pickwick Dam Tennessee
-
Author Not Confirmed
Why?
Virginia Boyd
PO Box 87 Pickwick Dam, 38365 Tennessee, U.S.A.
Phone:
901-689-4495
Web:
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Cannot contact eToys about order *REBUTTAL .."I think they are great"
Order placed 12/8/99, confirmed order # received from eToys that item was in stock, shipping 4-10 business days. No arrival by 12/20, tracked order at eToys site on 12/20/99 and message said "order not shipped yet"
Attempted to place call to 800 number, customer service, for 2 hours...Line continuously busy. E-mail to customer service produced auto response that "their goal was to reply within 24 hours". They tout their service in the company profile at their site as being excellent, and this is totally misleading.
I think there should be some way to inform potential customers of the actual record of e-retailers...how often shipped when promised...how long it takes to contact customer service. If I had had any warning of lack of eToys customer service I never would have placed order with them..and hope this helps others to avoid the same mistake.
Attempted to place call to 800 number, customer service, for 2 hours...Line continuously busy. E-mail to customer service produced auto response that "their goal was to reply within 24 hours". They tout their service in the company profile at their site as being excellent, and this is totally misleading.
I think there should be some way to inform potential customers of the actual record of e-retailers...how often shipped when promised...how long it takes to contact customer service. If I had had any warning of lack of eToys customer service I never would have placed order with them..and hope this helps others to avoid the same mistake.
2 Updates & Rebuttals
I can't believe etoys is like that ..
#20
Wed, December 20, 2000
This email is a rebuttal to RipOff #1029.
It was sent by Lori at [email protected].
Cannot contact eToys about order (#1029)
Virginia Boyd (On-Line Stores)
12/21/99 (Last Modified: 12/21/99)
Their relationship to the company: Supporter
Rebuttal:
I can't believe etoys is like that. I bought at etoys for 3 orders this year. And my 2 of my orders where on time, the only time a order was late because of the weather. I called etoys on the busiest week. And I got through with no problems and for the email i sent in an email for them about low cost information, they got back to me within 24 hours. Maybe your credit card didn't go through, Some companies are so busy at the holidays that they can't responsed to everyone's credit card that didn't
go through. I would give etoys another chance. I think they are a great company and I give them 5 stars.
...EDITORS NOTE:
Lori, are you joking? Their ability to NOT deliver on time has been all over the news.
You must be either a stock holder or connected with the company somehow.
#30
Wed, December 20, 2000
This email is a rebuttal to RipOff #1029. It was sent by Lori at [email protected]. Cannot contact eToys about order *REBUTTAL .. (#1029) Virginia Boyd (On-Line Stores) They filed the following rebuttal to the above Rip-Off Report: Their relationship to the company: Supporter Rebuttal: No, I'm not a stockholder or any relation or work for them, But they are the greatest, and im sticking to my guns about it. And i didn't hear about it on the news anyway it would not change my mind. Etoys keep up the Great Work.
