- Report: #1449279
Complaint Review: vipmemberstore.com - staines staines tw18 3ba
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Author Confirmed
Why?
vipmemberstore.com
rourke house, watermans business park, the causeway staines, staines tw18 3ba, United Kingdom
Phone:
1-800-553-7257
Web:
https://www.vipmemberstore.com/nightvision1/index.php
Categories:
Business Rating:
(0)
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vipmemberstore.com VIP Member Store Night Visions HD Glasses Refused to cancel/refund and more staines staines tw18 3ba
So, I ordered the Night Vision HD glasses, thinking they were selling two pairs for $29.95. The ad said buy one, get one free. In the cart, the total showed the price for one pair, and an unknown shipping and handling charge. It had an "estimated" charge with an asterisk, but I assumed there would be a confirmation page with the total charge. There was not and the purchase went through immediately for a total of $59.90. I immediately (within five minutes), sent out an email canceling the order and a membership that they automatically signed me up for without my consent. They replied stating that the order had already gone through and they could not cancel it. This is contrary to their stated terms that allow cancellation within 24 hours of placing the order. Note: I canceled within five minutes of placing my order. I was still charged and assumed the night vision glasses would be shipped to me anyway. I never received them, but also never received a refund. I just emailed them again and they said they could not process my refund. I called them and they agreed to the refund because I never received the product (not because I canceled my order initially). I am still waiting on finding out if they will actually process this refund. Regardless, this company has been intentionally unhelpful and duplicitous. Even if they finally process my refund (waiting 6 months now), they do not deserve anyone's business because they refused to follow their own policies and lied throughout the process.
