- Report: #1045723
Complaint Review: VIP travel club Royal Sunset Hotel - Mexico, Cancun Internet
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Author Confirmed
Why?
VIP travel club Royal Sunset Hotel
Sunset Royal Hotel Cancun Mexico Mexico, Cancun, Internet, United States of America
Phone:
01-800-681-9557
Web:
Www. Sunsetworld. Net
Categories:
Business Rating:
(0)
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VIP travel club ,Royal Sunset Hotel Isa Leltk , Ray Rubio, Pepe Schgima sales manager Scam artist they are crooks we canceled timeshare contract two days after signing, and they charged our credit card!!! Mexico, Cancun, Internet
My wife, and I were harassed into signing a false timeshare deal by represented Isa Leltk at
Royal Sunset hotel in Cancun Mexico. After two days of signing contract # 28 23-183 on
April 17, 2013 we went to cancel our contract with representative Isa Leltk on April 19 2013.
Isa took us with sales manager Pepe Schgima who was very combative hostile towards us , and who told us to write in a peace of paper the reason for our cancelation. We stated financial hardship, and he signed as well. We didn't feel comfortable with only A piece of paper as evidence of cancelation of our membership. Pepe was Extremely rude and stated " that's all I can give you Guy's".
While signing our contract , the hotel provided us with a consumer representative Mr Ray Rubio who I contacted via email on April 19, 2013 , and told Mr Rubio that we were leaving To the USA on April 22, 2013 and wanted proof of our membership cancelation because We didn't feel comfortable with Pepe's document. Mr Rubio responded saying that he forward the email To his executive , and that we were going to be contacted ASAP. I have proof of the email!
The executive never contacted us and they charged our Amex the membership fee The day we arrived to the USA . The contract stated that if we canceled within five days we will be fully refunded , and Pepe reassured us this , but they lied. I AM ASKING FOR PROOF OF MY CANCELATION , AND PROMISED FULL REFUND. We made a claimed with Profeco . This people are all crooks and have no compassion for hard working people. I am a Police Officer who works hard , and my wife is an RN who works hard to save people , and this people want to steal our hard .
Isa took us with sales manager Pepe Schgima who was very combative hostile towards us , and who told us to write in a peace of paper the reason for our cancelation. We stated financial hardship, and he signed as well. We didn't feel comfortable with only A piece of paper as evidence of cancelation of our membership. Pepe was Extremely rude and stated " that's all I can give you Guy's".
While signing our contract , the hotel provided us with a consumer representative Mr Ray Rubio who I contacted via email on April 19, 2013 , and told Mr Rubio that we were leaving To the USA on April 22, 2013 and wanted proof of our membership cancelation because We didn't feel comfortable with Pepe's document. Mr Rubio responded saying that he forward the email To his executive , and that we were going to be contacted ASAP. I have proof of the email!
The executive never contacted us and they charged our Amex the membership fee The day we arrived to the USA . The contract stated that if we canceled within five days we will be fully refunded , and Pepe reassured us this , but they lied. I AM ASKING FOR PROOF OF MY CANCELATION , AND PROMISED FULL REFUND. We made a claimed with Profeco . This people are all crooks and have no compassion for hard working people. I am a Police Officer who works hard , and my wife is an RN who works hard to save people , and this people want to steal our hard .
1 Updates & Rebuttals
VC32
Hayward,California,
Timeshare Scams
#2Consumer Suggestion
Thu, April 25, 2013
How repugnant a company! - Im so sorry this happened to you and your wife. As someone who only just got wise to this scam Id like to say thank you to yourself and all of the other people who have
posted their experiences. I know a company called Mexican Timeshare Solutions that can give you a free consultation on your timeshare matter, no fees upfront, you should contact them, this is their website:
http://www.timesharescam.com/
