- Report: #1435258
Complaint Review: VIP Member Store - Staines England / Surrey
Reported By:
redtop101 -
Abbotsford, British Columbia, Canada
Submitted:
Updated:
-
Author Confirmed
Why?
VIP Member Store
Rourke House, Watermans Business Park Staines, TW18 3BA England / Surrey, United Kingdom
Web:
https://www.vipmemberstore.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
VIP Member Store Internet Sales Group Ltd. Total rip off company, Facebook ad for 2 for 1 night vision glassess Staines England / Surrey
Saw ad on Facebook - "Last Day Today, buy 1 pair night vision HD glasses for $29.95, get 1 pair free". Proceeded to purchase them.Processed my credit card payment immediately, without a chance to review. Immediately was charged $59.90. As I have difficulty driving at night I didn't immediately cancel.
I did more research on the internet and discovered this company to be a rip off and scam company. Their terms and conditions state that the order would be shipped within 1-3 business days and a confirmation would be sent. I did not receive any confirmation, and I hadn't heard anything in over 2 weeks. As I smelled a rat I e-mailed the company and cancelled the order. I got a confirmation e-mail that the order had been cancelled. I then got 2 separate e-mails from 2 different people at customer service stating that $29.95 would be refunded back to my credit card withing 3 to 7 business days. These 2 e-mails were dated February 26th and February 27th, 2018. As I had not received the refunds, I e-mailed customer support again on March 19/2019. They replied that their records showed that the money was already refunded.
I checked with my credit card company and they have no record of the refunds. I am now in the process of disputing the charge on my credit card. Further e-mails to customer support are treated with contempt by them and immediately returned to me with no comments or explanation.
I warn anybody not to do business with this company and seek any and all recource to cancel and get your money back.
