- Report: #1302493
Complaint Review: VIP AUTO PARTS - ROCKLAND Maine
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VIP AUTO PARTS
ROCKLAND, Maine, USA
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VIP AUTO PARTS MISREPRESENTAION OF WARRANTY AND ALSO TRIED TO SCAM ME INTO BUYING NEW BRAKES ROCKLAND Maine
I use to be a big fan of the rockland shop VIP.I ALWAYS TOOK ALL OF MY CAR REPAIRS AND NEW TIRE BUSINESS TO THEM.The crew they had were very knowledgable,respectfull and never tried to make me buy something i didnt need and helped me in times of emergencies.I walked in last year on 2 occasions and there were all new younger staff.None of the gentlemen i dealt with before.But i proceeded to give my business to VIP.Once i bought 4 new tires at a price of $575 with the extra money for coverage of tires if something happened.She explained to me if they get a nail,worn out no questions they replace them.The second time i went in for an apointment for a loud noise in my jeep patriot 2014,An oil change and tire rotation.I was there for about an hour.The young man came out and said they would do teh oil change but not rotate the tires due to they were waring on teh inside.I said what?I just bought these tires from you.He looked at teh paper work and said i needed all new brakes and the caliper was the noise.Gave me an estimate of $1100 and said they would order the parts.I was very upset to say the least.
I went to another mechanic teh nest day and he said you only need a new caliper ,you DO NOT NEED NEW BRAKES!He rotated my tires too.The cost was $220.So needless to say i was being scammed by VIP.I shrugged it off until today.I hear a loud noise in my front of my jeep.He looked at my jeep and said "mam these tires are dangerous"My front drivers side tire was worn on the inside to teh point of metal is protruding through and the passenger side is almost at that point.The rear passenger side is cupped.i bopught these tires brand new APRIL LAST YEAR !I called VIP and she said i need proof of alignment and rotation and they wopuld give me a credit of $22.75 per tire!!Now i have never gone through tires like that.I have alwasy gotten 3 years from my tires.The brand they put on my jeep are terribel and i am outraged they would not do as they promised.I have a cleaning business that supports my children and i cannot go to work until i can come up with teh money to pay for 4 new tires again.The girl that sold me the tires mislead me or shoudl say did not state the facts of teh warranty of 40,000 miles.My jeep is part of my way of making a living,i put on 31,000 miles still under that warranty but come on $22 dollars credit for each tire is absurd!!And i was never told anything about the deception of feelingv your covered when your not.I am not happy ,and am stuck and i will be letting people know about both deceptions as well as the better Business Bureau,Angela Rockland maine
