- Report: #1448769
Complaint Review: viasat - Seattle Washington
Reported By:
Mark -
Belfair, Washington, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
viasat
111 S Jackson St Seattle, 98104 Washington, United States
Phone:
1 (888) 746-8960
Web:
viasat.com
Categories:
Business Rating:
(0)
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viasat Lied during a sales pitch and then won't provide adequate speed Seattle Washington
I was occassionally having problems watching NETFLIX with centurylink who consistently provided 1.3 MB/S. Viasat representatives told me that my plan would provide 12G of data and after that, speeds would decrease to 3 - 5 MB/S. I signed up for it since the worst speed was twice what centurylink provides. Viasat has been unable to provide this speed during the later afternoon and evenings. It consistently provided .1 MB/S (yes, that's .1 not 1) making them unable to provide what their sales representative state. They have given me credits, increase data (I have to spend an hour arguing with "customer service" before they will add data always saying "this is the last time") but won't let me out of the contract.
