- Report: #1449306
Complaint Review: Viasat - Fairfield Iowa
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Author Confirmed
Why?
Viasat
2295 Mint Boulevard Fairfield, 52556 Iowa, United States
Phone:
3198998659
Web:
www.excede.com
Categories:
Business Rating:
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Viasat Excede Worse Internet Provider Ever Fairfield Iowa
I had the satellite dish and modem installed on Monday. Today is Wednesday and I have been on hold for 36 minutes trying to cancel service. They are charging me $100 per month for 50 Gb of date per month. The service has either been completely down or VERY slow and intermittent since they installed it. Somehow, the monitor claims that I have already used 10 Gb of data! I have been trying all day to talk to a real person but I just keep waiting on hold. The service agreement states that by disconnecting prematurely, the are going to charge me $15 for every month remaining on my agreement. Is this even legal?
