- Report: #1510797
Complaint Review: Viasat Internet Services - Texas
Reported By:
Texas Lady -
Fredericksburg, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Viasat Internet Services
Texas, United States
Phone:
855-894-5665
Web:
Viasat Internet
Categories:
Business Rating:
(0)
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Viasat Internet Services Wild Blue/Excede Took 5 Payments out in 10 days 4 off a card they supposedly no longer had the information on. Texas
I have had Viasat internet service for about 10 years. They require that you have a card or bank account that they can draw the monthly charges out of. Same as Hugs net. The main satellite internet providers are Viasat and Hughs net both require the payment method as described. June 1 I revived an email that said my payment method failed. I knew that that was not true. I called my bank and asked them. I was told them never received and ACH.
I called Viasat back. This time they claimed my bank refused ACHs. I called and my bank to see if there was an issue and there was none. I called Viasat back and gave them my card number to that bank and they said it was refused. I called my bank and was told no charge had been attempted. I called vViasat back and after talking to a rude customer service person I gave them a card number to a different bank's account. That evening my husband asked why I took the Viasat payment out of his account. I had not given them his card number but when looking at our accounts we saw that the charge was drawn out of both of our cards.
I called Viasat and they at first said only one payment was taken out, after I told them that I was looking at my bank account and there was a charge in 2 different accounts he admitted the the second charge had been taken out on a card that was supposedly not on file and that he could not see any of the numbers of I told him I expected that charge to be reimbursed immediately and he said he could only return the charge that I had actually made. I told to return it any way he needed to but to return it. before the night was over another charge was made at the bank that they had said would not except the charge.
So in 24 hours we had been charged for the exact same amount now 3 times this was on June 4 on June 10 another charge was taken out on my husband’s card. I called my bank and Viasat to stop these charges the bank said that they had to Delete the card and order my husband a new card but that he would have to fill out a fraud report first. So, we did that. The money was put back into our account. Viasat returned the first wrong payment and on the 28th of June one of the other wrong payments. When the bank received that payment, they withdrew that 301 that Viasat still owed us thinking that they had reimbursed us for all that they owed us.
Multiple phone calls with Viasat, promises it was in the system and on its way, and a police report later still no money returned. We had to then file another report with our bank and restart the investigation all over again. This is a huge utilities company that gets a lot of government money but I can’t even get my money back that they took off a card supposedly not even on file. According to their website etc. they only keep one payment method on file at a time yet that card was not on file.
