- Report: #1443654
Complaint Review: Viasat Internet-excede -
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Viasat Internet-excede
United States
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Viasat Internet-excede witheld information Internet
Just joined viasat after the installer said it was god to go the next day my internet was very slow and would cut out sometimes for as much as an hour or even 2 this was happening on a sunny clear day. I then called and they told me that they delt with issues through the internet. 1 that would have been nice to know before i signed with them how are you to contact them when your internet they are providing wont work? 2 when i talked with the rep. before i got it they recommended the package i got from some questions they asked about my usage and recomended this package that they said i would be happy with and cover my needs and if i did go over my plan it was no big deal it would just be a little slower in 6 days i used all of my plan and even before i used it all the internet was slow. 3 once you do get someone to help you they out source so good luck in understanding what they are saying and asking them to please try to speak slower and more clearly it will be at that point that somehow your call gets dropped and they will not call you back. there are several sites they want you to go to so you can fix your internet i wonder if i am able to bill them for my time for such an awful service at such a high price I will be contacting BBB in my state this a company no one should deal with. I only hope that enough of us come together to get rid of them. there is nothing good to say about this company and they hide everything from you they dont even let you read the service agreement before you can only do that after your installation then it is to late when you see all of the attorney wording in the contract they do this on purpose if you know all this before no one would be with them
