- Report: #1444995
Complaint Review: Viasat-Exede Internet - South Englewood CO
Reported By:
Carol B. -
Wilmington, Delaware, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Viasat-Exede Internet
349 Inverness Drive South Englewood, 80112 CO, United States
Phone:
1-855-463-9333
Web:
https://browser.viasat.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Viasat-Exede Internet Lied about fast internet service South Englewood CO
I contacted this company on May 5, 2018, for internet service and was told the Unlimed Bronze 12 mbps plan has "new technology" that would deliver high speed internet service to meet the needs of my household and devices at the advertised price of $50 per month. On the install date, they arrived 5 hours late. I was promised arrival between 8 and 10 am and I took off work from 8 to 12. At 10:30 when they had not arrived, I called the company. The company asked me if I received a call from the installers. When I said "no", they promised to call the installers. About 5 minutes later the installer called and said they were delayed in another state and would get to my home until 1 pm. I called my job and took off the rest of the day to my financial detriment. The installers arrived at 1:30 installed whatever was needed outdoors and waited for the company to connect to the internet. The company, I learned, was in Colorado and couldn't seem to connect. The installers remained at my home until 6:30 pm when they left assuring me the company would connect in a couple hours!
The company was not able to connect me to the internet until 8 pm. I immediately noticed very slow internet speed. I called the company and was advised by Customer Service that the slowness was due to more people were at home using the internet in the evenings but that I should expect improvement. I responded that I was never told to expect slow service in the evenings! That happens to be the very time we use the internet since we work during the day and are not at home.
Over the next several days, the internet continued to be slow, it took forever for websites to load and we constantly lost connection, causing many restarts of our computers and waste of our valuable time. In addition, viewing televisions (Directtv) was horrible due to constant buffering. I called Customer Service several times to complain about the service and was told the problem would be solved by reducing the definition on the screens and removing viruses from our computers. I swithched off high definition which resulted in poor picture and no relief from buffering. I also purchased and installed software to rid our two laptops of viruses. There were no viruses! Although I didn't want to spend more for internet service, I called the company to request a plan with higher speed. The higher speed made no difference in internet reception or connection or in viewing TV programs. Worse, we had used all data allowed and would have to wait until June 8 for more.
In utter disgust, I called the company today (5/28/18) to cancel the service and to come get the equipment. The reply was I would incur an early termination fee of $300+ and I was responsible for returning the equipment in a provided box.
This company's advertising is fradulent, promising high speed internet service and unlimited data when in fact, it deliverd slow speed and the data is not unlimited. I and nobody else should have to pay a termnation fee for this company's false and misleading adverting and inferior service.
