- Report: #197761
Complaint Review: Verture - Deal Pass - HomeWorks - Home Works Plus - Essentials Gold - Todays Escapes - Privacy Plus - Omaha Nebraska
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Author Confirmed
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Verture - Deal Pass - HomeWorks - Home Works Plus - Essentials Gold - Todays Escapes - Privacy Plus
9500 W Dodge Rd Omaha, 68114 Nebraska, U.S.A.
Phone:
877-8206329
Web:
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Verture - Deal Pass - HomeWorks - Home Works Plus - Essentials Gold - Todays Escapes - Privacy Plus ripoff, unauthorized charges on credit card after cancellation of membership Omaha Nebraska *EDitor's Suggestions on how to get your money back into your bank account!
I signed up for a free gas card online, so I had to complete an offer. I completed an offer with www.dealpass.com (aka Verture, Inc.). This company is Buying Club, where they offer discounted goods for a monthly charge. The offer was a 7 day free trial, after the trial I would be charged a monthly fee.
I cancelled my subscription within the 7 day free trial, because the program would be nothing I would ever use. I got some name and their id# at that time (September 2005), but since I didn't notice any charges on my next billing statement I threw this information away.
Now 9 months later I notice a charge on my credit card made on June 19, 2006, in the amount of $12.95 from Merchant Today Escapes (877-820-6329). I called the number on June 23, 2006 and found out it is www.dealpass.com, and they claim I never cancelled, so I was being charged a monthly fee for 9 months.
I am pretty good at looking at my credit card statements about unauthorized charges, I never noticed a charge before, but I can't say for sure, maybe I just didn't notice it.
I talked to 2 people, first was Latochia (id#23826) and her supervisor Sharron (id#4689). I never used the program, plus I cancelled in September 2005 and I told them I wanted a full refund of $116.55 (9 months of charges at $12.95).
They would only refund me $25.90, which is supposed to show up on my next billing statement. They have a history of doing this according to other complaints made to the BBB.
I also read on the BBB, that in response to customers that complained about repeated charges over a period of years, the Company has stated that the terms the customers have agreed to include the automatic renewal of the membership each year at the then current price.
Does that include people who have cancelled????. Like ME! Obviously if people are complaining about charges, they must have cancelled their service, and the company just admitted that they have automatic renewal.
This is a big ripoff, do not sign up with this company. They go by many different name, more than I had room for above. According to the BBB report, they listed 36 different names, plus 28 different address in Omaha alone. They have many other locations throughtout the US. I know their headquarters are located at:
Verture Inc.
20 Glover Ave
Norwalk, CT 06850
Here are some names:
Gary A. Johnson President
Deborah Podrazo, VP, Corporate Services
Phone: (203) 324-7635
FAX: (203) 674-7080
Debra
Casselton, North Dakota
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
I cancelled my subscription within the 7 day free trial, because the program would be nothing I would ever use. I got some name and their id# at that time (September 2005), but since I didn't notice any charges on my next billing statement I threw this information away.
Now 9 months later I notice a charge on my credit card made on June 19, 2006, in the amount of $12.95 from Merchant Today Escapes (877-820-6329). I called the number on June 23, 2006 and found out it is www.dealpass.com, and they claim I never cancelled, so I was being charged a monthly fee for 9 months.
I am pretty good at looking at my credit card statements about unauthorized charges, I never noticed a charge before, but I can't say for sure, maybe I just didn't notice it.
I talked to 2 people, first was Latochia (id#23826) and her supervisor Sharron (id#4689). I never used the program, plus I cancelled in September 2005 and I told them I wanted a full refund of $116.55 (9 months of charges at $12.95).
They would only refund me $25.90, which is supposed to show up on my next billing statement. They have a history of doing this according to other complaints made to the BBB.
I also read on the BBB, that in response to customers that complained about repeated charges over a period of years, the Company has stated that the terms the customers have agreed to include the automatic renewal of the membership each year at the then current price.
Does that include people who have cancelled????. Like ME! Obviously if people are complaining about charges, they must have cancelled their service, and the company just admitted that they have automatic renewal.
This is a big ripoff, do not sign up with this company. They go by many different name, more than I had room for above. According to the BBB report, they listed 36 different names, plus 28 different address in Omaha alone. They have many other locations throughtout the US. I know their headquarters are located at:
Verture Inc.
20 Glover Ave
Norwalk, CT 06850
Here are some names:
Gary A. Johnson President
Deborah Podrazo, VP, Corporate Services
Phone: (203) 324-7635
FAX: (203) 674-7080
Debra
Casselton, North Dakota
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
