Complaint Review: Verizon - Westminster California

I had used this phone company for about 1 year. when i sign up for they gave me some useless technology call Jetpack and told this is "fancy" technology free for customer who just started a the new contract. This Jetpack which they claimed is "free and no hidden fee" turned out to be a fancy trick from the Verizon wireless since this piece of technology automatic sign me up in 3 year contact of the useless technology (Jetpack) which have no value to me or any costumers. The Jetpack let you share your expensive data which is free in some other phone company with everyone around. However on my account i got 16 gb of data which is shared for 2 phone numbers, the Jetpack is as good as a paper weight for me. By giving me some confusing message, their customer service tricked me to sign up for the "Free Jetpack" the Verizon to scamming unaware customer like me for more money in many ways:

First, if I use the Jetpack to share with everyone else, it will drain all of my 16 Gb data quickly. Second, the Jetpack is one great way for Verison to force the customer to spend extra since the Jetpack will drain my 16 GB in days. Third, the Jetpack keeps me under a separate account which complete different from my main 2 contract account and it lasted for 3 years. Fourth, the hidden account for Jetpack is charge extra $100 even after i cancel my main account phone account because they told me that it is separate account, however this piece of useless technology doesn't work without the phone number. Fifth, even when i tried to contact and try to get rid of the scam the Verizon throw at me, I got charge $75 for early terminate the useless piece of technology which I not even used once. When I called their customer service to ask why, the customer service put the blame on me because I was unaware of their trick? Over all, I would give 0 out of 10 if I could for my horrible experience with Verizon. Honestly, I'm glad that I have finally got out of the Verizon contact. Also the phone service pretty much the same as other phone company unless you live in some hard to reach places. The different i noticed is that Verizon is a lot more expensive plus extra fee on their Data which other phone company offer "unlimited data with affordable prices". I have a lot of stress using Verizon because I keep getting extra charge due to over use my 16 GB data.

Note this: 16 GB share data for 2 contacts is equal to 8 GB and everything you doing using the internet will count in the data. For me, my 16 GB data only lasted for about 2-3 week with doing minimal amount like 15minute a day on the fancy things like play game, go on the internet, watch youtube. It is so stressful to use the internet since the Verizon will charge addition free for any extra data which happen often. About other service, like texting and phone call it is pretty much the same as other cheaper phone company unless I really care about the technical stuff which I don’t. The only reason I got trick into Verizon is that the internet rated them as number one in some fancy websites. Don't get trick!!! My experience with Verizon is nothing less than a nightmare, I lost about $1000 for the Jet pack payment + $75 which later reduce to "$40" for a useless paper weight, the Jet pack, probably pay about $200 on the extra fee on their expensive data, and many other hidden free that I can't remember. Don't be fool like me, choose wisely.