- Report: #1500407
Complaint Review: Verizon Wireless -
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Author Not Confirmed
Why?
Verizon Wireless
United States
Phone:
18009220204
Web:
Www.verizonwireless.com
Categories:
Business Rating:
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Verizon Wireless Charges on a closed account
March 16th, 2020 I upgraded my phone and purchased a new smart watch.
I left the store and realized I could not receive any calls on my new phone. I made numerous calls to Verizon and visited their store. They could not fixt the issue and I was told the number I had for over 15 years (413-237-0266) was now “corrupted” and I would have to be assigned a new number.
March 23rd, 2020 I was assigned a new phone number (413-276-9612), it was activated and synced with my new watch. Immediately after they synched it I stopped receiving calls on the new number as well. Again I made numerous calls to Verizon and I tried to explain that the error was probably how they synched the watch. They told me again they could not fix it and I was told this new number was now "corrupted" and I would need another new number.
A new sim card was mailed and due to arrive the end of the month when I received an email that “my order had been cancelled”. I called to inquire why and was told they didn't know and they could not order another.
At that time I decided to leave Verizon.
March 30th, 2020 I returned the phone and the watch and moved to a new provider. April 6th,2020 I called Verizon and closed down my account completely. I was told I was set but charges may take up to 2 months to clear
June 13th, 2020 I receive a bill in the amount of $825 from Verizon that contained charges for BOTH phone numbers from April (when the account was closed) until June.
I sent a detailed letter to dispute the charges explaining the account was closed April 6th, 2020 and did not receive any further communication from them. I thought the issue resolved until September 9, 2020 I received a bill from a collection bureau in the amount of $2047.42 due to Verizon Wireless
