- Report: #8926
Complaint Review: Verizon Wireless - Rochester New York
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Author Not Confirmed
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Verizon Wireless
133 Calkins Road Rochester, 14623 New York, U.S.A.
Phone:
716-321-7000
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Verizon Wireless Profits On Deposites *REBUTTALS I must agree & ..You must be joking!
Twwo years ago verizon ( who at that time was Bell Atlantic ) came to my office to promote their wireless phone service , which was a great place to market their product as my office was a Real Estate Office. At that time they had a good promotion for the companion phones so I took advantage of it for my two sons . They were both in Collage at the time and it seemed like a good thing for them to have as it would give my wife and I peace of mind. Well I was told I would have to put a deposite of $125.00 for each phone for the first year of service , Of which I did. When that year was up I made an attempt to get the $375.00 deposite back and I wa stold that I would not be able to get the deposite refund until I've gone 12 month's of paying on time.
We Have never gone over 2 to 3 weeks past the due date as we were always under the impression that if we went over 30 days they would turn off the phone , of which I couldn't afford to happen as I'm a Real estate broker .
A couple month's after that my phone stoped working and I went to the repair service center to have it repaired and they informed me that it couldn't be fixed. So they offered me the same phone at 1/2 price if I extended my service for one more year. It's kinda like they got you where they want you! So I made another inquiry about my deposite money and once again they went through their line of I have to have 12 consecutive month's of payments on time to get the refund on the deposite. I expressed my feelings of unfairness due to the fact that I have never been unreasonably late with my payments and I felt they were being unresonable as far as their policy was concerned.
Now my son's two companion phones contract is ending on December 15th. I inquired with verizon about renewing a contract wityh them if they would refund the deposite on those two phones. I expained to them that now that they are going to paying a month in advance in their billing rather than a month back ., in my opinion it didn't make sense to keep their deposite if I would sign a new contract for the two phones anyway. They informed me that since my phone was the main phone and the other two phones were just the companion phones the deposite would have to remain on my phone. That means they would have a $375.00 security deposite on my phone when I'm going to have to also start paying a month in advance billing. Now if this isn't a consumer ripe off I don't know what is. Also I was told that when the security deposite is refunded to me it takes 6 to 8 weeks to get the refund. In todays day and age of computers and technology I can't understand why the unresonable lentgh of time to recieve a refund. After all it doesn't take us that long to get them the deposite .
So to conclude I feel they are holding me hostage for my business and they're able to do this by holding my security deposite over my head . I also feel that since my original agreement was with Bell Atlantic I feeel my relationship with Verizon should be true to my aagreement with Bell Atlantic.
Thank You For Reviewing My
Compliant,
Eric Roeser
Click here to read other Rip-off Reports on Verizon
We Have never gone over 2 to 3 weeks past the due date as we were always under the impression that if we went over 30 days they would turn off the phone , of which I couldn't afford to happen as I'm a Real estate broker .
A couple month's after that my phone stoped working and I went to the repair service center to have it repaired and they informed me that it couldn't be fixed. So they offered me the same phone at 1/2 price if I extended my service for one more year. It's kinda like they got you where they want you! So I made another inquiry about my deposite money and once again they went through their line of I have to have 12 consecutive month's of payments on time to get the refund on the deposite. I expressed my feelings of unfairness due to the fact that I have never been unreasonably late with my payments and I felt they were being unresonable as far as their policy was concerned.
Now my son's two companion phones contract is ending on December 15th. I inquired with verizon about renewing a contract wityh them if they would refund the deposite on those two phones. I expained to them that now that they are going to paying a month in advance in their billing rather than a month back ., in my opinion it didn't make sense to keep their deposite if I would sign a new contract for the two phones anyway. They informed me that since my phone was the main phone and the other two phones were just the companion phones the deposite would have to remain on my phone. That means they would have a $375.00 security deposite on my phone when I'm going to have to also start paying a month in advance billing. Now if this isn't a consumer ripe off I don't know what is. Also I was told that when the security deposite is refunded to me it takes 6 to 8 weeks to get the refund. In todays day and age of computers and technology I can't understand why the unresonable lentgh of time to recieve a refund. After all it doesn't take us that long to get them the deposite .
So to conclude I feel they are holding me hostage for my business and they're able to do this by holding my security deposite over my head . I also feel that since my original agreement was with Bell Atlantic I feeel my relationship with Verizon should be true to my aagreement with Bell Atlantic.
Thank You For Reviewing My
Compliant,
Eric Roeser
Click here to read other Rip-off Reports on Verizon
3 Updates & Rebuttals
Stacy
Longwood,Florida,
U.S.A.
Deposit Not A Rip Off
#2UPDATE Employee
Mon, December 20, 2004
I can understand your frustration on not getting your deposit back but on the contract itself that you sing it does state the deposit policy in black and white, if you want your deposit back you have to pay on time. I do think it is wrong that they give no grace period but you really are not paying a month in advance, if you take a close look at your bill and billing date you will notice by the time you pay your bill it is only a couple of days apart from your billing period. Ex. your billing period is from Dec.5 - Jan.4 but your bill is do december 29th. Anyways i recently left working for Verizon but now you usually can get your deposit back even if you do not have timely payments, just call and ask if they can make your account eligible for a deposit refund, it will be reviewed and then a check will be sent out.
It takes money to run a business and maintain a national
#30
Sat, January 05, 2002
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Chris McGaughey Their relationship to the company: Advocate Rebuttal: You must be joking! You've never been "unreasonably" late with a payment. What if you ran a business and you let people use your stuff but you don't charge them anything up front for your product with the agreement that they may use it all they want but have to pay you in 30 days. What if after 30 days past they did not pay you a cent because they thought the price was unreasonable after you told them how much it costs. Never-the-less you are out of product and have no money to replace it and no money for your lease/rent/home mortgage payment and no money for your employee's paychecks and no money for the phone bill or electric bill, etc. Then what if 3 weeks later everyone came in to pay their bills but oops, you've already been forced out of business because they took your product easy enough but didn't want to pay for it when the time came and you were left out in the cold. Now, imagine if you had taken 200 dollars up front and assured them that if they did not make their payment ontime you would turn off their service and keep their money. I bet they'd meet you at the door that morning when you came to open up shop. Quit being so short-sighted. It takes money to run a business and maintain a national network of that size every day. Security deposits are just that -they are incentive to make sure you pay your bills on time but it sounds like you are too dense to get that.
I must agree with this conclusion that BAM aka Verizon profits on deposits.
#40
Thu, December 27, 2001
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: Frederick Carr
Their relationship to the company: Consumer Suggestion
Rebuttal:
Yes, I must agree with this conclusion that BAM aka Verizon profits on deposits. Few years have passed now, but I was in the same position. My deposit of $200.00 never seen my pocket again. After the 12 months they gave me the same reason: "on time payments" for not refunding my monies.
By this time I had already purchased two new phones and a expensive car kit. I was sicken by the way I was treated. Although, I never signed another contract with them (you don't have to) (after the 12 months you go on Month-To-Month which kills the fee for cancellation) the end came when I did have problems paying my bill and the phone was turned off and I was
stuck with the bill which my deposit was applied. I never return to 'THEM' again and I suggest that if you consider doing business with the likes - protect yourself.
