- Report: #9343
Complaint Review: Verizon wireless - Duluth Georgia
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Verizon wireless
Duluth, Georgia, U.S.A.
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Verizon wireless useless beyond 5 miles of towers
I resently bought a verizon phone with their long distance, for a trip from Duluth Georgia where we bought the phone and the card that was supose to allow us to call Long Distance. The dealer knew we were going to Yuba City, California to get married. Once out of Georgia we found that our phone no longer worked.
Once in Houston, TX we went to a dealer, who sent us to another dealer, and then they sent us to a "agent" or "hub." Once there we had to stand in line for over an hour while one woman worked taking payments. Then she and the manager of the hub took an additional 4 1/2 hours to find out we had the wrong phone, and another 1/2 hour to exchange the "double" phone for a triple that would allow us to use it as we planned to when we bought the phone which was OUT OF STATE.
We had to pay an additional 45 plus dollars for the triple, or tri phone. The woman constantly stoped working on the computer where she was finding out IF she could give us credit for our 2 day old phone for the tri phone we needed and should have been given in the first place, to take monthly payment from customers behind us because as she said "My line is to long, and I HAVE to wait on them." The stress from NOT being able to keep in touch as I had plained on the road, to my Mother who had just had an operation on a brain tummor in May, this was Sept, and we had put off the wedding because she was found to have the tummor 5 day's before the wedding was to be held in Georgia.
The tri phone was not much better because we could only make calls along that road trip in Houston, TX, Pheniox, AZ, LA, and Sacramento Calif, on the way out, and then ONLY when we were within 5 milses of the towers.
I had a stroke 4 day's after the wedding after our car broke down, in ludlow, Ca and the cell phone didn't work even when we got to barstow California, or Chino, Ca to call my sister two day's after the car broke down.
Stress I was told is a major factor in Strokes!
Click here to read other Rip-off Reports on Verizon
Once in Houston, TX we went to a dealer, who sent us to another dealer, and then they sent us to a "agent" or "hub." Once there we had to stand in line for over an hour while one woman worked taking payments. Then she and the manager of the hub took an additional 4 1/2 hours to find out we had the wrong phone, and another 1/2 hour to exchange the "double" phone for a triple that would allow us to use it as we planned to when we bought the phone which was OUT OF STATE.
We had to pay an additional 45 plus dollars for the triple, or tri phone. The woman constantly stoped working on the computer where she was finding out IF she could give us credit for our 2 day old phone for the tri phone we needed and should have been given in the first place, to take monthly payment from customers behind us because as she said "My line is to long, and I HAVE to wait on them." The stress from NOT being able to keep in touch as I had plained on the road, to my Mother who had just had an operation on a brain tummor in May, this was Sept, and we had put off the wedding because she was found to have the tummor 5 day's before the wedding was to be held in Georgia.
The tri phone was not much better because we could only make calls along that road trip in Houston, TX, Pheniox, AZ, LA, and Sacramento Calif, on the way out, and then ONLY when we were within 5 milses of the towers.
I had a stroke 4 day's after the wedding after our car broke down, in ludlow, Ca and the cell phone didn't work even when we got to barstow California, or Chino, Ca to call my sister two day's after the car broke down.
Stress I was told is a major factor in Strokes!
Click here to read other Rip-off Reports on Verizon
