- Report: #4500
Complaint Review: Verizon Wireless - City Of Industry California
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Verizon Wireless
Po Box 79005 City Of Industry, 91170 California, U.S.A.
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Verizon Wireless -- Overcharges for equipment not in use for six months *REBUTTAL employee
In Sept. 2000 I gave my wireless phone to my son but the battery died and could not be replaced. I phoned Verizon who had acquired my contract that I had from LA Cellular.
I told them the phone was broken, and that it was not fixable.
They said the would stop my service. However, this was NOT what they did.
They keep billing me. In Oct. 2000 I again called . I paid the bill. They said the phone was de-activated and if I wanted to reactivate it to call. I told them NO.
Again in Feb. 2001 I called , they again told me it was deactivated.
Now 2/19/2001 I have received another bill.
This AM 2/20/2001 I phoned Verizon Wireless. They could not tell me what I am paying $90.45 for. They have threatened to send me to a colletion agency for a phone that hasn't worked in 6 months. Now I am being told that besides the $95.bill I paid in January and the $90.45 bill I am paying now I will also get charged a $150 "fine" for shutting my phone off early.
I had the phone for 2 and 1/2 years. My term was for 2 years.
I cannot help that Verizon only had me for 1-1/2 years. Their
records are erroneous.
I will have paid Over the $150 charge after I have paid this bill. I will have paid $185.90 for a phone that has not worked in
6 months. So I am paying for NOTHING. What am I paying for????
If I do not pay they will send my account to a collection agency. But they , according to the person Ms. Adams that I spoke to this morning, know that I called. They credited my account, yet I still Owe this Money? For what ?????????
I told them the phone was broken, and that it was not fixable.
They said the would stop my service. However, this was NOT what they did.
They keep billing me. In Oct. 2000 I again called . I paid the bill. They said the phone was de-activated and if I wanted to reactivate it to call. I told them NO.
Again in Feb. 2001 I called , they again told me it was deactivated.
Now 2/19/2001 I have received another bill.
This AM 2/20/2001 I phoned Verizon Wireless. They could not tell me what I am paying $90.45 for. They have threatened to send me to a colletion agency for a phone that hasn't worked in 6 months. Now I am being told that besides the $95.bill I paid in January and the $90.45 bill I am paying now I will also get charged a $150 "fine" for shutting my phone off early.
I had the phone for 2 and 1/2 years. My term was for 2 years.
I cannot help that Verizon only had me for 1-1/2 years. Their
records are erroneous.
I will have paid Over the $150 charge after I have paid this bill. I will have paid $185.90 for a phone that has not worked in
6 months. So I am paying for NOTHING. What am I paying for????
If I do not pay they will send my account to a collection agency. But they , according to the person Ms. Adams that I spoke to this morning, know that I called. They credited my account, yet I still Owe this Money? For what ?????????
2 Updates & Rebuttals
As an employee of Verizon Wireless I must comment ...
#20
Sat, January 05, 2002
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Chris McGaughey Their relationship to the company: Advocate Rebuttal: As an employee of Verizon Wireless I must comment that being the largest cellular carrier has it's benefits but also causes mistakes like this. Because we are the largest and most publicly visable company we recieve calls and complaints from customers from every single cellular carrier because they all assume that we are "the" cell phone company in their area. This is frustrating for us and them because they can not resolve their concerns and we can not assist them because they don't keep track of who they have been doing business with.
They never have nor will be a part of Verizon Wireless.
#30
Mon, December 31, 2001
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their relationship to the company: Consumer Suggestion
Rebuttal:
Actually, LA Cellular was bought out by AT&T Wireless. They never have nor will be a part of Verizon Wireless. Maybe they don't know why he owes that money, because he doesn't owe it to them? I would suggest that he call AT&T Wireless and talk to them about his bill.
