- Report: #691686
Complaint Review: Verizon Residential Phone Line - Trenton New Jersey
Reported By:
Ashok -
Jersey City, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Verizon Residential Phone Line
PO BOX 4830 Trenton, New Jersey, United States of America
Phone:
201-876=5846
Web:
Categories:
Business Rating:
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Verizon Residential Phone Line They came to repair No-Dial Tone and chrged me $100 and No-Dial Tone problem was not inside my building problem. I was not home so they took advantage of my situation. Trenton, New Jersey
I did not have Wire Maintenance plan. The No-Dial tone problem was outside my building problem.
I was not home so they lied to me that it was inside wiring problem and charged me $100.
Few years ago, they used to charge $3.99 for wire maintenance. They kept raising this fees to $6.99 first and recently they are charging $7.99 per month for wire maintenance.
I have 2 lines connected to alarm systems. Both lines are not used to make calls or receive calls.
They are used to dial one # (alarm company) only. So if I have wire maintenance on first line, they come to repair first line, but they charge me by saying that you do not have wire maintenance on 2nd line and problem was on 2nd line. I never disturb both phone lines wiring so how come every few months I lose dial-tone? Their stupid maintenance guy breaks my phone line when he comes to install new line for other customers.
I was not home so they lied to me that it was inside wiring problem and charged me $100.
Few years ago, they used to charge $3.99 for wire maintenance. They kept raising this fees to $6.99 first and recently they are charging $7.99 per month for wire maintenance.
I have 2 lines connected to alarm systems. Both lines are not used to make calls or receive calls.
They are used to dial one # (alarm company) only. So if I have wire maintenance on first line, they come to repair first line, but they charge me by saying that you do not have wire maintenance on 2nd line and problem was on 2nd line. I never disturb both phone lines wiring so how come every few months I lose dial-tone? Their stupid maintenance guy breaks my phone line when he comes to install new line for other customers.
2 Updates & Rebuttals
Josh
Rolla,Missouri,
U.S.A.
Easy solution
#2Consumer Suggestion
Mon, February 07, 2011
There is a very easy solution to your problem. You can open up the phone box on the side of the house. Inside, there will be a test jack. Plug a phone in there and see if there is dialtone. If there is, the problem is inside the house. If there isn't, then you should call the phone company.
Ashok
United States of AmericaVerizon Residential Phone Line. They came to repair No-Dial Tone and charged me $100 and No-Dial Tone problem was not inside my building problem. I was not home so they took advantage of my situation.
#3Author of original report
Mon, February 07, 2011
I did not have Wire Maintenance plan. The No-Dial tone problem was
outside my building problem.
I was not home so they lied to me that it was inside wiring problem and
charged me $100.
Few years ago, they used to charge $3.99 for wire maintenance. They
kept raising this fees to $6.99 first and recently they are charging
$7.99 per month for wire maintenance.
I have 2 lines connected to alarm systems. Both lines are not used to
make calls or receive calls.
They are used to dial one # (alarm company) only. So if I have wire
maintenance on first line, they come to repair first line, but they
charge me by saying that you do not have wire maintenance on 2nd line
and problem was on 2nd line. I never disturb both phone lines wiring so
how come every few months I lose dial-tone? Their stupid maintenance
guy breaks my phone line when he comes to install new line for other
customers.
Unfortunately, I do not have phone jacks for these two lines so I cannot figure out which line really has no dial tone. Also, according to Verizon diagnoses, it always say that both lines should be working fine and there is no network problems.
