- Report: #209487
Complaint Review: Verizon - AOL - Worchester Massachusetts
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Verizon - AOL
Verizon Po Box 1 Worchester, 01654-0001 Massachusetts, U.S.A.
Phone:
800-585-4466
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Verizon - AOL ripoff Worchester Massachusetts
Verizon has a new scam they have been running.
They are billing people for broad-band internet service even thow they know the customer does not have broad-band service.
I have been billed for 4-months at $22.95 for broad-band service and I don't have this service simply because there is no cable in my area.
The same problem exist with AOL america on line. They also were billing me for sereral months before I noticed the charges. I soon canseled aol services.
When I contact verizon customer support the phone number on my bill leads to broad band service and not customer support for billing questions.
How many people out there are being ripped off by these crookered phone companies.
We all should do a closer inspection on our phone bills.
Scott
newport, New Hampshire
U.S.A.
They are billing people for broad-band internet service even thow they know the customer does not have broad-band service.
I have been billed for 4-months at $22.95 for broad-band service and I don't have this service simply because there is no cable in my area.
The same problem exist with AOL america on line. They also were billing me for sereral months before I noticed the charges. I soon canseled aol services.
When I contact verizon customer support the phone number on my bill leads to broad band service and not customer support for billing questions.
How many people out there are being ripped off by these crookered phone companies.
We all should do a closer inspection on our phone bills.
Scott
newport, New Hampshire
U.S.A.
2 Updates & Rebuttals
M
New York,New York,
U.S.A.
May I offer a Solution?
#2UPDATE Employee
Wed, October 04, 2006
The broadband pricing you are quoting is a discounted rate provided to aol customers. With the dsl aol customers get their aol for free( without technical support fron aol). I noticed you stated you cancelled aol recently. Were you ever an aol subsciber? (maybe the " free cd" that they mass mail to people?) In any event this is speculatory at best. In mid atlantic and New England States you must call into 1800 567 6789 and speak to Verizon Encore. Have the representative view the usage summary for the account and verify no usage for your number. They can and will credit the charges. If you do not recive satisfaction there you can have your case escalated to a supervisor. Also bear in mind that many people enroll online for dsl and I have seen cases where someone mistyped their number and someone else wound up with the charges. Check your bill for the SERVICE telephone number and see if it varies from your own. Lastly it is important to read your bill every month. Erroneous charges should be reported as soon as possible to bolster your dispute. As more time passes it makes it harder to refute. Also you can requst the chages to be exempted from late payment charges and penalties pending the credits being issued as it can take up to a full billing cycle for credits to post to your account. Lastly I would suggest anyone who is using any type of online service (dial up, cable, or dsl to requst a miscellanous services block and a 900 Number Block on their line to prevent online charges from being billed on their local service bill. Because many sites that offer "free registration for their information products and services, have these hidden "free trials" which after a month or so turn into " voice mail" and other unknown services. These types of charges are harder to get rid of because the consumer must have then removed by the carrier AND scan thier computer to find the hidden software AND remove it. Otherwise it jus keeps re billing. Hope this helps
Josef
Bethel Park,Pennsylvania,
U.S.A.
Internet Access
#3Consumer Comment
Thu, September 07, 2006
One thing to keep in mind is that Verizon Online (DSL/broadband) comes across via your telephone line. Therefore, it has nothing to do with cable access whatsoever.
