- Report: #222256
Complaint Review: Value City Stainsafe Fabric Protection - Covington Kentucky
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Value City Stainsafe Fabric Protection
www.value city furniture.com Covington, Kentucky, U.S.A.
Phone:
859-491-1300
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Value City Stainsafe Fabric Protection ripoff, they tell me that there is nothing they can do is a ripp off. Covington Kentucky
I called stainsafe protection today because my furniture had food and ink stains on it and the little stain kit they gave me when I purchased the furniture did not work they told me that the warranty do not cover ink stains and that I have 5 days to report food or soiled stain but I just notice 3 weeks ago
I purchased a living room suite in May of 06 and notice 3 weeks ago that I had food stains on the couch so I used the stain safe kit they gave me but it did not work,
Yesterday I noticed an ink stain on my couch and used the kit and it did not come out, so today i called stainsafe and explained to them the situation and they told me that the warranty do not cover ink stains and that I have 5 days to report the incident in order to get my couch cleaned.
I paid alot of money to have my furniture protected and for them to tell me that there is nothing they can do is a ripp off.
Latrice
cincinnati, Ohio
U.S.A.
I purchased a living room suite in May of 06 and notice 3 weeks ago that I had food stains on the couch so I used the stain safe kit they gave me but it did not work,
Yesterday I noticed an ink stain on my couch and used the kit and it did not come out, so today i called stainsafe and explained to them the situation and they told me that the warranty do not cover ink stains and that I have 5 days to report the incident in order to get my couch cleaned.
I paid alot of money to have my furniture protected and for them to tell me that there is nothing they can do is a ripp off.
Latrice
cincinnati, Ohio
U.S.A.
2 Updates & Rebuttals
Karen
Phoenix,Arizona,
U.S.A.
Please READ your warranty before you post bad things about a company
#2Consumer Comment
Fri, February 02, 2007
First off, my husband works for the warranty company that Stainsafe contracts to do their local work. I can't even begin to tell you how many nasty things he encounters AND cleans. Blood, urine, etc. Anyway, if you do a basic internet search for Stainsafe's warranty coverage, you will see that ball point ink, as well as food stains are covered, BUT, you need to report it within 5 days. If you pull your warranty copy out (surely, you did keep it) you will find the same info. I am not sure how a food stain could go unnoticed for that long, honestly. I understand your frustration, but you should have read the terms of the warranty and realized you were in the wrong before unfairly reporting this company as a "ripoff". Chalk it up as a lesson learned and now you know for the next time.
Greg
Fords,New Jersey,
U.S.A.
Stain Safe isnt Ignorant
#3Consumer Suggestion
Wed, January 17, 2007
I have read this consumers complaint, and also being a SS consumer I must say this. First of all I have a new sofa thanks to Stain Safe and many of my friends have received great service from SS. The reason, They read thier warrante. Its that simple, it says in "how to obtain service" that any incident must be reported in 5 days of occurance. First off, 3 weeks with food stains on your furniture, now theres class! No warrante or insurance plan covers EVERYTHING, how would they stay in business?
