- Report: #1442296
Complaint Review: Value City Furniture - East Brunswick New Jersey
Reported By:
Patricia-Danene -
N BRUNSWICK, New Jersey, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Value City Furniture
45 Sixth Street East Brunswick, 08816 New Jersey, United States
Phone:
732-257-2500
Web:
www.valuecitynj.com
Categories:
Business Rating:
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Value City Furniture Natalie Steven Arun Sharma They knowingly lied about their 5 Year Protection Plan East Brunswick New Jersey
I was assured by the sales person that the Rect table w/marble inlay would be protected by their 5 Year Protection Plan if I purchased it, which I did. Then, 3 years later when a ceiling fan fell down on the table and cracked one of the tiles, I called to let the know that it needed to be fixed and I was told by Natalie, Manager of Value City Furniture that I should read the last page of the "5 Year No Worry" Service Agreement which states: "Marble surfaces" are not covered under this policy."
When I told her I was assured by their sales person that it was covered, she again, referred me to the last page of the Agreement. I consider this to be "fraudulent" and was given incorrect information at the time of the sale just so I would purchase the Protection Plan. I was told only the "wood" damage would be fixed. What good is that, I'll still have a defective dining room table with the tile cracked???
I want the Public to know, not to purchase Value City Furniture's Protection Plan without getting specific details in writing first as to what piece of furniture would be covered first! I have been duped and I want Justice.
