Stevedad
Simi iValley,#2Author of original report
Fri, August 19, 2011
The web address for Value Added Communication is not ATT.com. The correct address is
vaci.com. They are located at
3801 E. Plano Parkway # 100
Plano, TX 75074
Customer service phone number is 800-786-8521.
Zero Plus Dialing is a clearing house billing for Value Added Comm.
The CEO is Mark Turner,
The CFO is Steve Hodge
This company is supposedly is operated in most Corrections Facilities per them. They have dodged all my questions regarding billing, how and where they get the rates. How the Federal, City, State, PUC, TDD, etc taxes are charged but not listed on bill. I was told those taxes are included in the call but not seperated on the bill. I assume this is not correct. A 20 minute call from Washington to CA averaged $26.00 total per call. As of Aug 2011, I was informed a noticed was posted in the facility telling the inmates as of Aug billing there will be a $10.00 per call reduction do to a error. My bill did come in and was $15.45 instead of $26.00. However, no one could ever verify what the correct rates are and where they are getting them from. On their web site vaci,com, you can click the box below Federal prisons and a alphabetical list of most prisons show up with so called prices. Washington showed as of 8/18 a $3.50 connect charge or fee and zero for per minutes in all columes. When I questioned Value Added rep, she replied it was a typo and came up with a ,50 cent per minute charge, This company needs to be stopped and all of us ripped off by Zero Plus, Value Added should be refunded any difference in crammed rates.