Scot
Benton Harbor,#2REBUTTAL Owner of company
Fri, February 02, 2007
We do not know why this member had a problem but we are happy it was fixed before their departure date. We apologize for any inconvenience this may have caused our member.
Vicki
Indianapolis,#3Author of original report
Thu, June 29, 2006
We finally have an ocean side beach resort as requested! It took lots of phone calls and emails and speaking to the manager, but the mgr. did pull through the night before we were to leave. We are actually booked at the original resort which was supposed to be overbooked. I do believe the manager worked very hard to secure a condo for us in the location we wanted. I feel a bit better knowing we have a reservation, but really need a vacation after all the stress of the past three days!