My phone went dead, called USWest repair, they sent repairman out, checked line outside house, said ok, checked phones in house and found one shorted out, unpluged shorted phone. No repairs. Serviceman was at house less than 15 minutes. Charge was $80, that figures out to $320 per hour, no other type home service charges that much. I fully realize there is driving time and overhead for the truck but the rate is a rip off.