Complaint Review: USIGHT EPENZIO HOME INC. Bridgeview - Orem Utah

I am sorry that Mr. Yung feels that there is a problem with the PenzPay Internet Payment Gateway that he purchased from ePenzio that would have caused him to have to seek a remedy by this means. I have read Felipes complaint, reviewed all of the contracts that Felipe signed, reviewed all of the notes in the ePenzio database concerning Felipes accounts, and I found the following: 1. Felipe attended a seminar sponsored by HOME Inc. and applied for the financing package for his PenzPay Internet Payment Gateway on June 27, 2002. The contracts that Felipe signed on June 27, 2002 required Felipe to sign in 8 different places. Felipe was given copies of all of the contracts that he signed, so that he could review them at his leisure. 2. Felipe had until July 2, 2002 at midnight to cancel his applications and eliminate all of his obligations concerning these contracts. ePenzio did NOT receive a cancellation notice from Felipe during this time. 3. There was some information missing from Felipes contracts, so an ePenzio agent called and spoke with, or left messages for Felipe on 7/8, 7/9, 7/10, 7/11 and 7/15. 4. On 7/29, a letter was sent to Felipe informing him that he either needed to complete his contracts, or pay a cancellation fee. 5. On August 5, 2002, Felipe called ePenzio and gave them the information necessary to complete the contracts. This was over a month after Felipe attended the seminar. Obviously, if Felipe had not provided the necessary information, ePenzio would not have been able to complete the contracts. 6. The package that contained the Login ID# and Password for Felipes PenzPay Internet Payment Gateway transaction system was delivered to Felipe by FedEx on August 15, 2002, FedEx tracking #476963415866 (go to www.fedex.com and look it up if you want). Upon receipt of this package, Felipe had everything necessary to operate his PenzPay Transaction system. 7. On June 21, 2002, Felipe called ePenzio to inquire about further information about the Affiliate program. 8. I have NO records of Felipe ever calling ePenzio to indicate that there were any problems or issues with his PenzPay Internet Payment Gateway system. 9. On September 20, 2002, Felipes Mother called ePenzio and requested to be able to pay off the loan for the PenzPay system in full. She was referred to Fair to be able to settle the account Based on this information, I see no reason why ePenzio should be compelled to cancel the contracts for Felipe. I feel that ePenzio has lived up to all of the terms of the contracts that Felipe signed on June 27, 2002. ePenzio has delivered to Felipe exactly what he contracted for, a PenzPay Real-Time Internet Payment Gateway system. It appears to me that Felipe has made no effort to make the products that he purchased work. If Felipe has any information to show that ePenzio did NOT fulfill the terms of the contracts that he signed on June 27, 2002, I would welcome him to fax this information to me at (801) 365-2135 and I will be happy to review it. Fortunately, if Felipe has determined that he no longer wishes to use his Internet Payment Gateway, there are several things that Felipe can do to lessen or eliminate his costs. He can call Bridgeview Bank at 1-877-877-8164 and cancel the monthly service for his Merchant Account and call ePenzio at 1-800-494-1563 and cancel his gateway access to his PenzPay Internet Payment Gateway. This will eliminate all of his monthly costs except for his financing package payment for his PenzPay transaction system (unless his Mother has already paid it off for him). I do however, have a system in place to help Felipe sell his PenzPay transaction system and thereby eliminate his monthly financing package payment. This actually costs me quite a bit of money, but I am willing to do this because I really do not want to have anyone stuck with equipment that they are not using. Felipe needs to be pro-active and find one or more companies that need an Internet based PenzPay transaction system and then send ePenzio these qualified leads. Please have Felipe send these referrals to my personal attention so I can make sure they get handled properly. My email is [email protected] and my fax is (801) 365-1010, attention Brad Crawford. I will have our salespeople call Felipes referrals and try to close the sale for his. If they are successful, it will be necessary that Felipe pay a $50 transfer fee, but I will pay all of the other sales costs associated with this transfer. Sincerely,

They will be holding more seminars under the name home inc, epenzio or some other affiliations, if they come in town again, NOW IS YOUR CHANCE TO DO SOMETHING, Tell everyone there that it is a scam, don't let others get scammed like we did, FIGHT BACK! Go to the Guest Speaker or whoever is in charge, demand a refund or you will scream out SCAM!! DO SOMETHING!!! ---California: Location: Claremont, California The Claremont Hotel 555 West Foothill Blvd. Date: Saturday February 15, 2003 Times: 9:00 AM 2:00 PM Location: Concord, California Hilton Concord 1970 Diamond Blvd. Date: Friday February 07, 2003 Times: 1:00 PM 6:30 PM Location: Covina, California Embassy Suites Covina 1211 East Garvey Street Date: Thursday February 13, 2003 Times: 1:00 PM 6:30 PM Location: Fremont, California Fremont Marriott 46100 Landing Parkway Date: Wednesday February 05, 2003 Times: 1:00 PM 6:30 PM Location: Irvine, California Irvine Marriott 18000 Von Karman Ave. Date: Tuesday February 11, 2003 Times: 1:00 PM 6:30 PM Location: Monterey-in Seaside, California Embassy Suites on Montery Bay 1441 Canyon Del Rey Date: Monday February 03, 2003 Times: 6:00 PM Location: Newport, California Newport Beach Marriott 900 Newport Center Drive Date: Wednesday February 12, 2003 Times: 1:00 PM 6:30 PM Location: Oakland, California Hilton Oakland Airport One Hegenberger Road Date: Thursday February 06, 2003 Times: 1:00 PM 6:30 PM Location: Orange, California Doubletree Hotel Anaheim 100 The City Drive Date: Monday February 10, 2003 Times: 1:00 PM 6:30 PM Location: Rohnert Park, California Doubletree Hotel Sonoma Wine Country One Doubletree Drive Date: Saturday February 08, 2003 Times: 9:00 AM 2:00 PM Location: San Bernardino, California Radisson Hotel and Conference Center 295 North Date: Friday February 14, 2003 Times: 9:00 AM 2:00 PM Location: San Jose, California Doubletree Hotel San Jose 2050 Gateway Place Date: Tuesday February 04, 2003 Times: 1:00 PM 6:30 PM --DELAWARE: Location: Wilmington-in Claymont, Deleware Holiday Inn Select North Wilmington 630 Naamans Road Date: Thursday February 06, 2003 Times: 1:00 PM 6:30 PM --Illinois: Location: Naperville, Illinois Holiday Inn Select Naperville 1801 N. Naper Blvd. Date: Monday February 17, 2003 Times: 1:00 PM 6:30 PM Location: Northbrook, Illinois Renaissance Chicago North Shore 933 Skokie Blvd. Date: Wednesday February 19, 2003 Times: 1:00 PM 6:30 PM Location: Oak Lawn, Illinois Oak Lawn Hilton 9333 S. Cicero Ave. Date: Tuesday February 18, 2003 Times: 1:00 PM 6:30 PM Location: Schaumburg, Illinois Embassy Suites Schaumburg 1939 N. Meacham Road Date: Thursday February 20, 2003 Times: 9:00 AM 2:00 PM --MINNESOTA Location: Minneapolis-in Bloomington, Minnesota Doubletree Hotel 7901 24th Avenue South Date: Thursday February 13, 2003 Times: 9:00 AM 2:00 PM Location: St. Paul-in Arden Hills, Minnesota Holiday Inn St. Paul North 1201 West Country Road Date: Wednesday February 12, 2003 Times: 1:00 PM 6:30 PM --Nebraska Location: Lincoln, Nebraska The Cornhusker 333 South 13th Street Date: Monday February 10, 2003 Times: 1:00 PM 6:30 PM Location: Omaha, Nebraska Holiday Inn Central Omaha 3321 South 72nd Street Date: Tuesday February 11, 2003 Times: 1:00 PM 6:30 PM --New Jersey Location: Cherry Hill, New Jersey Hilton Cherry Hill 2349 W. Marlton Pike Date: Tuesday February 04, 2003 Times: 1:00 PM 6:30 PM Location: Trenton, New Jersey Trenton Marriott @ Lafayette Yard 1 West Lafayette Street Date: Monday February 03, 2003 Times: 1:00 PM 6:00 PM --Pennsylvania Location: King of Prussia, Pennsylvania Radisson Valley Forge 1160 First Avenue Date: Wednesday February 05, 2003 --Texas Location: Beaumont, Texas Hilton Beaumont 2355 I-10 South Date: Tuesday February 18, 2003 Times: 1:00 PM 6:30 PM Location: College Station, Texas Hilton College Station 801 University Drive East Date: Monday February 17, 2003 Times: 1:00 PM 6:30 PM Location: Houston, Texas Doubletree Post Oak Hotel 2001 Post Oak Blvd. Date: Wednesday February 19, 2003 Times: 1:00 PM 6:30 PM Location: The Woodlands, Texas The Woodlands Waterway Marriott @ the Mall 1601 Lake Robbins Drive Date: Thursday February 20, 2003 Times: 9:00 AM 2:00 PM

What a great post! I received a portion of an email that shows Mr. Andersen saying I was coaching you and as you know, I'm not and we haven't corresponded. I'm flattered. The more people who speak out, the better!