- Report: #715922
Complaint Review: USBI - florida Colorado
Reported By:
pissed off in colorado -
grand junction, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
USBI
florida, Colorado, United States of America
Phone:
Web:
www.billview.com/usbi/
Categories:
Business Rating:
(0)
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USBI on behalf of Peak Communications is billing me $71.30 a year at $5.95 a month for long distant charges I get for a flat rate with Qwest communications florida, Colorado
In April or so of 2010 I noticed that I had been charged $5.95 on my phone bill for third party long distant charges from USBI on behalf of Peak Communications, that my long distance from Qwest had been cancelled and I now had long distance through them. I did not, nor did my husband authorize this.
I called my telephone provider Qwest Communications and asked them to explain to me what this was all about, and they told me that my long distance through them had been cancelled and that USBI was now in control of my long distance at $.69 cent a minute.
I told Qwest that I DID NOT authorize the switch and enrolled again with Qwest for long distance. They then instructed me to call the 888 number on my bill and ask them to remove me from their services and inform them that I already have a long distant carrier.
After getting the run around from the 888 number which belongs to Peak Communications listed on my bill, they then give me another number to call which finally is USBI, with very little patients left, I as nicely as I could, I explain to them that I do not want there services and I have my own and to remove me from there list or whatever it is they use.
They then give me an apology with the "oh I sorry's" and "the oh let me fix that for you" they give me a comformation number, with me a good day, and I hang up.....only....to open my next months phone bill to find that I am again being charged for something that I'm not using, USBI Long Distant Services, on behalf of Peak Communications.
I have called them several times, at least once every other month for a year, to have them remove me for their list...and they do the samething apologize, give me comformation nubmer, wish me a happ day,and start all over again the next month....they are scam artist, scumbags, and I am tired for paying $5.95 a freakin' month to these loosers....I could have used the $71.30 I've sent them this year on something useful!!!
I called my telephone provider Qwest Communications and asked them to explain to me what this was all about, and they told me that my long distance through them had been cancelled and that USBI was now in control of my long distance at $.69 cent a minute.
I told Qwest that I DID NOT authorize the switch and enrolled again with Qwest for long distance. They then instructed me to call the 888 number on my bill and ask them to remove me from their services and inform them that I already have a long distant carrier.
After getting the run around from the 888 number which belongs to Peak Communications listed on my bill, they then give me another number to call which finally is USBI, with very little patients left, I as nicely as I could, I explain to them that I do not want there services and I have my own and to remove me from there list or whatever it is they use.
They then give me an apology with the "oh I sorry's" and "the oh let me fix that for you" they give me a comformation number, with me a good day, and I hang up.....only....to open my next months phone bill to find that I am again being charged for something that I'm not using, USBI Long Distant Services, on behalf of Peak Communications.
I have called them several times, at least once every other month for a year, to have them remove me for their list...and they do the samething apologize, give me comformation nubmer, wish me a happ day,and start all over again the next month....they are scam artist, scumbags, and I am tired for paying $5.95 a freakin' month to these loosers....I could have used the $71.30 I've sent them this year on something useful!!!
1 Updates & Rebuttals
Steve
Bradenton,Florida,
USA
Your local carrier is legally obligated to assist you
#2Consumer Comment
Sun, April 10, 2011
Your local phone company is required by law to assist you with this problem. This is a common scam, and is illegal. It's known as "slamming". You need to file a complaint at FTC.gov, as well as with your states' consumer protection division.
Your local carrier can, at your request, put a "freeze" on your account that will stop anyone from switching your service without written authorization by you.
Stay off the phone!
Do all communications via certified mail, return reciept requested. Be sure to put the certified# in the body of the letter, and keep a copy for your records.
By the means above, contact that long distance carrier and tell them that they are not authorized to act in any way on your telephone services account, except to remove their services! Be very clear that you never authorized such a switch, and demand to see whatever authorization they think they had. Inform them that the next time they switch your service you will file fraud complaints, and will sue for damages.
Send a copy of above letter to your local carrier, so they have it on file, and know your wishes.
