- Report: #1325457
Complaint Review: USAA - Nationwide
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USAA
Nationwide, USA
Phone:
877-762-7256
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USAA c/o Keane USAA hacked; scammer "Keane" uses USAA info to engage in ID theft Nationwide
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I have a savings account at USAA. I recently received a letter dated August 3, 2016 from "USAA, c/o Keane, PO Box 1477, Southeastern PA 19399." The phone number on the letter is 888-669-0842.
The letter stated that my liquid savings account was dormant and that I had to call them immediately to prevent the money from escheating to the state. I get many legitimate letters like this, so it did not strike me as strange.
I mistakenly called the phone number on the letter, rather than looking up USAA's phone number on the web. When I called the number, a man proceeded to try to "validate" my identity. He already had a lot of information - my current and former addresses, my daughter's address, the make of my car... AND my USAA membership number AND USAA savings account number. We were deep into the call when he asked for my SSN and I provided it. Shortly thereafter, I realized that something about the call was not legitimate and I hung up.
When I called USAA, they asked for the letter. I faxed it. They confirmed that the letter was not from them and that I had been the target of a scammer. They were completely unhelpful and seemed unconcerned that thieves had all my USAA information (and, I'm sure, that of many other customers). They had on answers, said they'd look into it and that I should call tomorrow. As if I was going to sleep.
I proceeded to put a halt on my credit reports, plus a fraud alert on all my accounts and change the passwords on most. I filed a police report and a complaint with the FTC. USAA says that my account is intact and that they are sending me a check for the total balance.
Assuming this occurs, BEWARE:
1. USAA has and is still giving me the run around. I could not get a human being, no matter how hard I tried. I had to call the Texas State Attorney General's office, and even they had to give me a trick in order to find an actual person at the bank. That was nearly a week ago. Today, I got yet another person in Fraud who told me she didn't have the slightest idea what I was talking about and did not have a copy of the original letter I received. My experience with top banks is that they are all over fraud issues - USAA is literally ignoring the prospect and is barely speaking to me. I'm just praying the check goes through.
2. There are other rip-off reports on this site and elsewhere on the web about "Keane." It appears that there is a Keane company that is involved in unclaimed funds, but - even if there is - these are not the same people. These are thieves and one should never, ever give a SSN over the phone! Being asked for one is a major red flag.
