Safeermo
Doha,#2Consumer Comment
Tue, November 04, 2008
Hello I have been planning to do business with this company for my online business, which is how I decided to come to ripoffreport and check on this company. My question is how can this report be confirmed to be true. What if the individual who reported this is just working for another similar company, just mad because he did not get what he wanted, etc. or any number of unexplained reasons. Can someone kindly guide me on if I should proceed to start doing business with this company? Thank you.
Raul
Humble,#3UPDATE Employee
Fri, March 30, 2007
As the complainant says the "Bronze" plan is a great deal for only $23 with no monthly rental fees. This is specially true for those customer who use our services very sporadically and receive very little mail in their mailboxes. No other mail forwarding company (that we know off) offers such an unexpensive plan. However it is also true that the Bronze plan is not designed for customers that receive mail under many different names or for many different people. The additional name fee is mainly geared for the other plans (that have a monthly fee)and for which an additional $5 per month does not represent as significant an increase as for the Bronze plan. (the fee is the same no matter the plan). Therefore it is correct that in some cases where the customer expects very little mail for more than one person, the customer is better off by getting multiple bronze accounts at $23 each than paying the $5.00 monthly fee for each name. In fact we have many customers that choose to do precisely that. We take this complaint very seriously and are concerned that the complainant finds that our rate sheet needs improvement to make this fee more clear. We will certainly take this into account and attempt to improve our rate sheet in our next website maintenance. We are an honest company and always strive to satisfy our customers. Should this complainant choose to contact us directly and request a credit for any past additional name fees we will be glad to analyze and honor his request.