- Report: #1469406
Complaint Review: USA Logistics - sun valley california
Reported By:
Gabriel -
Palm Harbor, FL, United States
Submitted:
Updated:
-
Author Confirmed
Why?
USA Logistics
11732 Roscoe Blvd. sun valley, 91352 california, United States
Phone:
3232444399 Ext. 1004
Web:
http://www.usalogisticsmoving.com/
Categories:
Business Rating:
(0)
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USA Logistics lied about cost and extortive practices sun valley california
Incident Description
I spent 5 days going over weight and cu sq feet of our items for a 1/1/1 with Richard Marshall of USA Logistics and i was told it would cost toal 2,135.88 but i receiving an early booking discount of $550 and would only need to pay $1,778.11 for the total move. I paid the $478.11 deposit . Richard then told me to have two money orders ready for pick up and drop of $650 each . The day the movers came i asked the guy in charge who do i make the money order out to and he said wait till they loaded our items up i packed 95% of our household goods so they had a few things to break down . While they where doing that the guy Ben in charge had me sign off on some papers that seem routine and he was rushing me. Once they truck was packed he sprung on me that the weight was over and he did not show me the scale i felt being we needed to be at our new place and my gf is pregnant it was akward so i had to pay him instead of the 650 for pick up i had to pay $1,953 and still owe $900 on drop off .
They total got me being they had me sign the documents under duress first. After they left i called the co and they passed me off to the driver supervisor dispatch who was rude and said he would get back to me and never did Richard Marshall has not replied to any of my emails as well after me signing the moving contract . I called again after our stuff did not arrived and the girl hung up on me because he had to keep repeating herself because her english was not clear . My gf called and a man gave her the driver number . I texted the driver like we where told and it was the wrong number .
we called the co again and only after threatening to call the police to report our stuff stolen did they call me back with the right number for the driver. The driver said about three days and told me he was going to charge me for the flight of stairs that was included and also where we live you can bring an 18 wheeler in according to the property management its done all the time but to make more money off me the driver wanted to shuttle it and he was from a completely different co i rented a 15ft uhaul and moved everything by myself we didnt have that much stuff no appliances no bed i even sold our bycycles to cut cost our couch was in a box still
They ripped us off and our stuff is damaged and they are not responding to emails They driver was also mad i did not have cash and took his information
1 Updates & Rebuttals
Jim
Beverly Hills,United States
Lost Their Operating Authority
#2Consumer Comment
Thu, December 13, 2018
It took me a while to find this company's DOT number, but their Operating Authority was revoked and they are legally prevented from performing moves at this point. You should contact the Federal DOT and find out if they performed your move while their Federal Authority had been revoked. Since they may not have been a legally licensed mover when they did your move, they cannot hide behind many of the laws that movers can use to evade a lawsuit. They only own one truck as well; a sure sign these guys are rip off movers.
Reference DOT number 1650518 and MC-453083 when you contact the DOT, and if they performed your move without Federal Authority, they could be held both criminally liable for doing your move, and liable to you personally for any and all damages.
I hope you nail them. Best of luck to you.
