- Report: #440543
Complaint Review: U.S. Cellular - Oak Ridge Tennessee
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U.S. Cellular
851 W. Main Street Oak Ridge, 37830 Tennessee, U.S.A.
Phone:
888-1-888-944-9400
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U.S. Cellular Cell Phones does not work in home and area in which I live. Oak Ridge Tennessee
I purchased a new cell phone and a two year contract with U.S. Cellular in June 2008. For six months I had very few problems with the cell phone and or the reception in the area where I live. In December I started having problems with the reception in the area of my home and inside the residence. Between December and now my phone will cut off while talking or I will have to dial a one in order to call the caller back. Which is long distance to my sister that lives two miles from my house. I have made numerous calls to the Company and to customer service. Since my cell phone is my only phone I need a cell phone that works. The Company sent out a Supervisor in my area to see if the problem could be possibly solved. However they have never contacted me reference to the findings or if the problem can be solved.
Upon speaking with customer service today reference this issues I was advised that U.S. Cellular is not responsible for the phones reception and or working inside the residence only that you have purchased the phone. Once you purchase their cell phone if the phone no longer works it the problem of the consumer. I was advised that it would cost $152.00 dollars for a disconnect fee and the remaining monthly bill. I asked if another phone would possibly help I also was advised since the cell phone I have does not work neither would another phone. What really set me off and I decided to file a rip off report I was advised to turn the phone off at night and let the towers update. At this time the customer service operator advised for me to have a Telephone Company put in a home telephone and I could use the cell phone while in the City. It is time that cell phone company's are held liable for poor service to their paying customers and no longer care about the consumer only selling their non working product.
Mikki
Oak Ridge, Tennessee
U.S.A.
Upon speaking with customer service today reference this issues I was advised that U.S. Cellular is not responsible for the phones reception and or working inside the residence only that you have purchased the phone. Once you purchase their cell phone if the phone no longer works it the problem of the consumer. I was advised that it would cost $152.00 dollars for a disconnect fee and the remaining monthly bill. I asked if another phone would possibly help I also was advised since the cell phone I have does not work neither would another phone. What really set me off and I decided to file a rip off report I was advised to turn the phone off at night and let the towers update. At this time the customer service operator advised for me to have a Telephone Company put in a home telephone and I could use the cell phone while in the City. It is time that cell phone company's are held liable for poor service to their paying customers and no longer care about the consumer only selling their non working product.
Mikki
Oak Ridge, Tennessee
U.S.A.
1 Updates & Rebuttals
Jen
Aurora,Illinois,
U.S.A.
A few suggestions
#2UPDATE Employee
Sat, May 02, 2009
I'm only trying to help because I can understand your frustration. Unfortunately, all cell phones say once your inside a building or some sort of structure, signal strength is not guaranteed. This is due to the products / items used to build the structure. But as for the tower updates, first dial *228, this will run a 1 - 2 minute update on your phone.(for this step, make sure your phone is not roaming or the update won't work)... Once that is complete, power off your phone for about a minute, that will help update the towers as well. There is no need to leave your phone off all night to update the towers. If you haven't already, take your phone to the nearest store that has an onsite technician. Explain to the tech what issues your experiencing and ask them to physically look over your phone. There could be something possible loose on the inside just from bumping or dropping the phone. Also, speak to the tech to see if anyone else has complained about the same issue. Reason behind this is, we have see that some phones may work better or pick up better signal strength in different areas. Your local techs are the best to ask for that since they typically live around your area. Unfortunately, the CS rep you talk to could be in a call center in a completely different state. If you have tried all the above, I apologize. Just wanted to try to help.
