Complaint Review: US Auto Solutions - Grand RapidsInternet Michigan

Well Paul I wish you would contact me. My car has been help up at the shop for over a month now because your company doesnt' have enough evidence to deny the claim. You have spent $600.00 in investagators trying not to fix the car. I would love to hear from you.

For Privacy Reasons I will stick to the name Theodore just so that you can see that I know exactly who you are. I recieved a transfer about a week ago with a unhappy gentleman saying that he was at the dealership and they were telling him that his warranty did not cover wear and tear items such as shocks that were worn or sensors that had gone out. Customer was very upset that the dealership was telling him it was going to cost 200 dollars a piece for over 10 things that were wrong with the vehicle. Lets note that the warranty cut off for coverage is 150,000 miles to start a policy and the client claimed to be at 149,758 however at the repair facility he was over 155,000 in under 45 days?
 
I was given the number of the dealership by the customer that he was saying told him that the policy was junk so I contacted such dealership to find that the claims denial was due to pre existing conditions as well as wear and tear items that were not broken but worn. In more direct terms I was told

" This van is about to fall apart and it's not something that happened in the last 30 days or even 3 years "



Fact One customer had not yet had his policy even 45 days and just to educate the readers here All customers are told upon purchase of the policy that there is a 30 day grace period as well as 1,000 miles before the policy would take effect and that just like your normal insurance you can not cover pre existing conditions. So customer was very upset due to the fact that the tech at the dealership would tell the TRUTH in saying that the repairs he was wanting done were not only Wear and Tear items but that they were also pre Existing. 

Also as to the refund policy.. In the first 30 days the customer can cancel for any reason no ?'s asked for a full refund. After the first 30 days it is a pro rated refund but if you call on day 31 and you paid 300 dollars down. You are looking at a few dollars. So the customers claims again are without factual basis.

Working in the warranty field for over 6 years I have learned that you can not make every customer happy but I promise you that at US Auto Solutions the Customer is the number one priority and we strive to set the highest standards in a industry flooded with dishonest people.

 

of SCUMBAGS!

SAVE your money!

My name is Paul Stratch - CFO and Operations Manager of AAS.  It's not correct to say that the first "couple hundred bucks is non refundable".  The contract allows for refunds within 30 days - full refunds.  Beyond that it's pro-rated based on unused coverage.  It's not at all impossible to find a place to take one of our contracts - we work with thousands of shops nationwide every week.

What exactly sounds too good to be true here?  It sounds to me like this customer wanted this contract to just be a blank check where all he had to do was call in & say "pay my shop $xxxx" and we would do it no questions asked.  That is not how these (or any) contracts work unfortunately, and just because it's not that way does NOT make this a "scam".  That's nonsense.  We pay out MILLIONS of dollars in claims regularly.