- Report: #1256593
Complaint Review: UPS - Nationwide
Reported By:
Consumer Rights Advocate -
Newport News, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
UPS
Nationwide, USA
Phone:
800-742-5877
Web:
www.UPS.com
Categories:
Business Rating:
(0)
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UPS United Parcel Service UPS failed delivery, UPS fraud, UPS negligent, UPS not customer friendly, UPS defaults Atlanta Nationwide
Report Attachments
Dropped off package at UPS franchised store in Colorado Springs, Colorado. Paid for expedited delivery.
3 weeks later, I am notified that they were not able to deliver package due to missing apartment number. UPS had my number and number of recipient. They never called or otherwise communicated with us to let us know of any issues, etc.
They also informed me that I would need to re-pay them to ship again.
I verified the address that I used and it is correct. Not sure what they are talking about.
Called customer service and they said they couldn't help because package was no longer in their care and custody. I asked them how this could be since they claim it was returned to the UPS Store in Colorado Springs. They say the store isn't part of their system. I asked how they could say that when the store bears their trademark? They wouldn't answer.
I told them that I am not in Colorado and was only passing through when I mailed it. They say that if I don't return to the store and reclaim the package that they will treat it as abandoned property.
They refused to help and weren't nice. I told them if they didn't help me that I would tell everyone what happened on RipOff Report... so here I am.
My advice based on my own personal experience is to not use UPS as a shipper. They aren't customer focused. And they have ripped me off.
1 Updates & Rebuttals
Seeworthy
Greenbay,Wisconsin,
USA
Did the address need an apartment # or not?
#2Consumer Comment
Wed, September 30, 2015
Did the address need an apartment #? If so, who forgot to supply it? No carrier will deliver to addresses that have apartment or suite #'s without those number provided. UPS and FedEx do attempt to call, even attempt acquire the phone #'s when not provided. A postcard is sent through the postal system in an additional attempt to contact the intended receiver. The shipments are held for five business days. If no contact was made to acquire the required information, shipments will be returned. With UPS and FedEx, a bill will be charged to the account that created the shipping label. The post office will send a slip to the sender's address advising that a shipment was returned...and the return postage must be paid before the sender can have that shipment back. UPS Store's, to the best of my knowledge, are privately owned and do not charge for the return shipment fee.
Were you provided with a tracking #? If so, did you not monitor the tracking to see this? With the package being held past the expected delivery date, why did you not inquire of why the shipment was detained? Did that UPS Store forget to include the apartment #? Was it someone elses responsibility other that your own to monitor your tracking #? The protocol with your shipment is typical with all carriers and, without that apartment #, the results would have been similar will all of them.
Again, who initially forgot the apartment #? That is the party responsible for the problem. If it was the author of this report that forgot that #, then it's odd he/she is demanding the industry to modify protocol to fix their problem. If that UPS Store forgot the apartment #, then they should offer a refund for the shipment. No carrier/shipping facility would be legally responsible for anything more.
