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Madison,#2Consumer Comment
Thu, August 09, 2012
Good carriers guarantee delivery, but no carrier on the planet can gaurantee intercepts when someone suddenly changes their mind. UPS very likely has the most proficient intercept procedure in the industry, but it certainly can not be guaranteed. Just because someone asks (or demands) that a shipment is halted mid stream does not make a carrier liable if it is not.
My business coughs up well over $100K/yr (peanuts for UPS and FedEx) for shipping, and I have accepted invitations to tour several of these hub facilities. Package hangling can be as important as any tier level discount they offer. Ever been so a postal sorting facility? There's still a lot of manual sorting of thousands of items. No intercept is possible. Period. Ever been to a UPS or FedEx hub? Sorting is primarily automated with package scanning at each point of interchange. Both UPS as well as FedEx facilities are clean, packages individually run smoothly on conveyor trays between trucks, security is tight, employee performance and conduct are closely monitored, and this whole process is moving at an extremely fast rate. So an individual wants a package stopped, returned, or redirected? That request will literally be chasing after the package.
Package intercepts are most often successful but, with a little imagination, it should become apparent that it can not be a gauranteed service. Incidentally, there is a fee for the work required to process, locate, and re-lable a package, but it is not charged unless it is successful. That is explained when a person requests an intercept. A case # is applied to a request for an attempt at an intercept. It's just a # that is used when referring the the file of the request. Without that #, there is no file. How can it be misconstrued that this # is an automatic, guaranteed, and completed service? Shipments can not be intercepted when in transit on a truck, train, or plane. should these vehicles quickly pull over, brake, or land so that someone can dig around inside for a package? Intercepts process can not be conveyed while in international customs. There are many variables that are out of carrier control when trying to interject into a package in proper transit.
Let's assume a package intercept is simple, free, automatic, and gauranteed. UPS, in this case however, did not intercept the package but delivered it to the proper address originally requested. With no experience of what's involved, let's assume it was a error when departing from customs. These assumed assumption are then proof positive that the entire global UPS corporation (after all, this was an international shipment) is operated by "STUPID UPS" people?
In my opinion, anyone that is capable of calling others such names has not matured enough to grasp onto much more than what they can see in front of their nose. These "stupid" people like Josh and Mary, must have personally handled this package, entered the online tracking information incorrectly, told this OP that they personally witnesses the intercept as complete, and then gave that proof positive case number. If that were the case, the intercept fee was billed to this OP's account. If that wasn't the case, there was likely some miscommunication not necessarily on the part of UPS.
It would be interesting to know why correspondence to the recipient could not have been made to disregard the money orders, dispose of or return, and that new ones would be issued when a proper check was received. Or wait! Shall readers now assume that the OP assumed a check from an unknown person was good, did not bother to wait for it to clear the bank, and actually sent money orders (cash) for bogus services rendered??! Sounds like this OP may have been suckered into a common internet ponzi scheme aimed at, well, certain types of people. Until explained otherwise, whom shall reader's assume (by the OP's definition of the word), is "STUPID"?