• Report:  #2612

Complaint Review: University Of Phoenix - Phoenix Arizona

Reported By:
- Glendale, AZ,

University Of Phoenix
15601 N 28th Ave Phoenix, 85053 Arizona, U.S.A.
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I signed up for what I thought to be a cutting edge technology degree, an MBA in Technology Management. The University gave every indicationt that the program and the University had the latest technology and was up to date. The curriculum is over 5 years old. As you know, business and technology has changed dramatically over the past 5 years. eCommerce is an everyday part of doing business, and yet the program curriculum had no eCommerce related material. Homework tests student's abilities to log in and use the Internet - a valid assignment in 1995 but in 2000 this skill should be a given. What a rip off!!!!

In some of the computer labs they have 1995 vintage Pentium 90 computers running today's software. They crawl along and are the complete opposite of the image the UoP uses to entice students to enroll! Don't be fooled!

Furthermore, the University has decided to start charging for course modules which contain basic course information such as reading and writing assignments. These used to be free, and under the implied contract between students and the UoP, they were to continue to be free unless UoP changed the terms of the contract - which they did not do. UoP's change to start charging students for modules is a breach of contract under general commerce law!

And if that's not enough - UoP is boldly breaking state law by assessing a $30 DECLINED credit card fee (on top of an excessive but legal $30 late fee). That's right - under certain payment plans, if your credit card is declined, they will charge you $30. Arizona state law allows businesses to only charge $25 plus any ACTUAL bank fees. As we all know, banks don't charge to decline credit cards - that's why they have credit card machines!!!

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