Complaint Review: Universal Banner Network Getestore - Los Angeles California

OLGA STATED "All refurbished/reconditioned items are clearly specified on the bottom of the item description, right above the price." This information is provided only AFTER you purchase their website. Why isn't this information provided before you purchase the website? I suggest FULLY advertising what you are selling. Also, when you purchase the website using your Paypal, the contact email that is listed in your paypal invoice/receipt is not valid ([email protected]). So you have to search to find out who you actually sent your money to.

Good afternoon Olga. In the four months since I joined with your company. I never received any feedback or help with your customer service. 18 e-mails not one answer. I did contact, MasterCard. They gave me the number so I could try to work it out with you people, before they did a chargeback. I didn't get any answers. Obviously , as you stated, you have two employees to cover the whole spectrum. I'm glad to say I received my money back last week. Also, I must apologize. you are right about MasterCard it was PayPal, who informed me about customers having a problems with orders. And since I looked over my notes, and talked to my wife. She told me it was another company PayPal warned me against. So I must apologize to you. For that, comment. I hope in the future that you employ more customer service personnel. I hope you and Zara came to terms. Have a good one!

Occasionally, I review all reports posted on this web site to see of the ways our company can improve and provide better service to our store owners and to the end customers. Often, I find information that can benefit us in our quest of improvement, however as often I see misleading, incorrect information being posted about the company and our business practices. GetEstore.com started its operations using several drop shippers that may be well known to many of you. Eventually, in a few years we started to carry more and more of the inventory offered, by ourselves and ship it directly to the customers. At this time, majority of the items that are classified as "Consumer Electronics" listed on GetEstore.com stores are shipped directly from our warehouse located in Downtown Los Angeles. We are most definitely growing in number of customers as in the inventory level offered. All refurbished/reconditioned items are clearly specified on the bottom of the item description, right above the price. We believe that displaying item condition right above the price will ensure that people purchasing or re-selling the item will be able to easily identify item's condition. I will most definitely agree that sometimes mistakes do happen and item's condition may be not correctly identified, which we address immediately and rectify to the customer's satisfaction this unpleasant situation . If you feel that you have similar case that was not properly addressed you may contact me directly via email to oreznik at getestore.com (Please remove spaces and change at to @) All of the orders received through our system are processed immediately and usually shipped the same or the next business day. Sometimes, and this is very rare, we are unable to fulfill orders as the inventory count in our system and in our warehouse do not match and we may no longer have the item in stock. In this case, we notify our members immediately via email and void all credit card authorization holds or refund PayPal payment if this was the original payment method. I have also seen many posts on this forum and others that refer to GetEstore.com redirecting store owner's traffic or canceling store owner's orders and yet fulfilling all canceled orders and keeping commissions to ourselves. Majority, of such claims refer to us canceling orders and removing commissions under "Fraudulent Order" claim. We take all the risk by accepting orders and therefore it is our responsibility to do the best possible verification on the orders received. If the order is received from international IP address and yet the billing address specified belongs to US customer we attempt to verify this order via phone and email. If the order is not verified, it is being canceled as "Fraudulent Order". We receive a good number of this type of orders daily and have no choice, but to cancel transaction as any other merchant would. In regards to traffic being redirected claims, when the customer goes to checkout process they must enter secure site that has secure certificate installed and provides 128 bit encryption. Essentially, after customer goes to checkout they are taken to a https://www.getedeals.com website name with all of the appropriate tracking codes in the URL identifying store owner's site. Once sale is completed appropriate commissions are instantly assigned by the system to the store owner's account and customer is directed to the store owner's domain name. Many of you may ask, why not to provide secure certificate set up for each store owner's site. This would require purchase of the certificate for each domain and set up. This would have an additional cost of at least $40 to $200 per certificate depending on the certificate purchased. In addition, it would require to have different IP address assigned to each site that will also be an additional expense that will be passed on to the customer. Therefore an additional cost estimated would be roughly $200.00 and may be even higher. We believe that the current set up is sufficient and has proven to perform efficiently. The main concern is the level of customer service received, if received at all. I will most definitely agree with everyone on this issue. We are very far from even OK on this issue, yet we are doing everything to improve. We do provide phone support on billing and order related questions. At this time, we only have two representatives answering phone, therefore wait time may be longer. However, this should be addressed even further by having more people on the phone support. The number is (800) 845-7413 for US customers or (213) 748-4826. (By the way, Joe, the number you have posted is outdated) When Orders Department is emailed in regards to an order placed, emails are answered within 2 business days as we have designated person qualified to answer these emails. Sometimes, Customer Service department and Tech Support department take longer time to respond. If a response is not received within a couple of business days we may have not received an email you have sent. We have SPAM filter on and all emails that are classified as SPAM are automatically removed. So, please be so kind to forward us the original email again. In addition, I would like to let everyone know that GetEstore.com/Universal Banner Network Inc. does not go by any other name or site that offers stocked turn-key stores. In regards, to Joe's last post and Credit Card company statement in regards to the level of charge backs we have or our standing with PayPal. I do not see how Master Card can at all provide you with the number of charge backs we receive weekly, especially as we do not have such level of charge backs. Your credit card company's representative probably referred to a number of charge backs she has processed or their bank processed a week. This is my assumption based on the information provided as this information is definitely untrue in relation to our company. In regards, to PayPal account we have a good standing with PayPal and accept it as form of payment for the merchandise and store solution. BBB rating: At one point we were member of BBB and addressed all complaints received. As you may know, BBB is a mediator. They do not force any action, everything is based on working with the complainant. Yes, we do have a larger number of BBB complaints than I would want to see, yet I understand that we also have a large number of members and complaints are inevitable. We do try to address each complaint to the best of our ability. Our membership has been terminated with BBB because they have received large number of complaints within short time frame and this is basically their way of dealing with the member, terminating them. When the member is terminated with the BBB their rating goes automatically to F if there are complaints on file. To your knowledge, none of the BBB complaints are verified, same as on this site. Besides the point, but there is a large number of negative reports on BBB placed on this site as well. If I did not address some issues in this post please be so kind to let me know. If you wish to send me your suggestions or concerns please email me to the address provided in this post. Best Regards, Olga Reznik President/CEO Universal Banner Network, Inc. GetEstore.com

Hello Zara. I hope the number I left you helped. As for myself . I'm waiting the credit card company to cancel everything to do with them. I talked to the credit card company three days ago. They have not received a reply from them. So I was told, if they don't receive a call from them. I will be reimbursed. The Lady from MasterCard said that this company has roughly 40 disputes a week. Also, PayPal has a lot of problems with them. That's why most of these companies State, if you contact PayPal without speaking to our customer service. Your account will be frozen. A lot of hard working, have seen all their good work on eBay or their other site receive a lot of negatives. And you can't blame them, they get scared. And all we can say it should be there . next week. This company has damaged a lot of good peoples feedback. I thank my lucky stars, I found a place that I deal with now . They Let me know how many products , they have left. Have it on Route , within the first 48 hours. All my customers have thanked me for the way I packed the items . Plus thanking me for having the product sent out right away. I couldn't be happier. If get a store would've sent out products in good condition , and stuck by the Companys line. They would find a lot of repeat customers. Instead, they're losing a lot of great clients. All I know is that I'm so much happier! Joe

Hi Joe, hope you didn't lose too many customers or too much cash via these rouge traders - every failure is a lesson learned I guess - it reminds me to always check the security certificates that real businesses will have & I've since found some good dropshippers - they all ask for my reseller certificate for tax & the prices are much lower. Hopefully the wholesale suppliers that let fake sellers use their images & descriptions will kick out the bad lot - making space for us honest one's to make some sales & provide the service we all want! Best of luck with your future business

Hello there. I have a problem with them also . The credit card company , gave me this number to contact them. It is 213-380 - 7660 . They said , this is the number that they use to contact us, plus its also used for chargebacks. Hope it helps.

I've filed a complaint about this Company to the UK Governments Trading Standards Authority - so hopefully it will help prevent others being mislead by the false use of big company trademarks on the getestores website - as it seems that even if SOME products are being delivered - they are broken or used and not fit for there purpose, which reflect badly on the genuine products and the brand names used. Customers aren't told that the products are sub standard when the buy from these replica stores - wholesaler that are presumingly suppling pictures of goods are perpetuating the myth, keeping scam websites in business by not taking responibility, resellers that have not intention of supplying the goods according to their terms of trade, should be made to comply legally with the state laws. As a UK resident i.e outside of USA reseller rules are slightly different, but even I have been to the IRS website before buying to make sure I follow the law for your country to the best of my knowledge.