- Report: #48929
Complaint Review: United States Postal Service - Houston Texas
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United States Postal Service
2950 Unity Dr, Houston, TX 77057 Houston, 77057 Texas, U.S.A.
Phone:
713-7819409
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United States Postal Service USPS dont deliver, dont forward mail, missing mail, no help Houston Texas
i have two problems with USPS.
Problem One
since july 2002 when i moved, from an address covered by USPS Rich Hill Station to a new address that is also covered by the same station, i cannot, no matter how many times i contact them, get them to simply forward my mail.
i have contacted the station managers/supervisors, the mail carrier, 1800 ASK USPS, the postal consumer affairs department, and the postal inspection service. more than 6 months later im still not seeing any forwarded mail. im at a complete loss! no matter who i call or contact my mail just never gets forwarded. i received the "official" letter from the post office telling me my change of address had gone through with a start date of August 1st 2002.
to test the system to see if it was working i have on 5 occassions now, posted letters to myself at my old address to see if they will get forwarded, they have not. on each occasion i put a return address of my new address on the letters, i have not had one returned to me. this all occurs within the Rich Hill Station. i leave my mail to be picked up by my mail carrier(btw, i trust my mail carrier, she does her job, its within the station that there is a problem), she takes it to the station... and????? and what happens from there i have no idea, except i dont get my mail.
Problem Two
to add insult to injury (do you have any idea how annoyed companies get when you owe them money but dont know it because their bills arent reaching you? not to mention the missing check!) at some point in october/november 2002 SOMEONE put in a false change of address for me. that meant that mail that was correctly addressed to ME at my NEW address was sent back with "no forwarding address on file, return to sender" labels on them.
i received many calls and complaints from businesses, government agencies, foriegn embassies who had all tried to send me mail to my new address only to have it returned to them, one embassy had to send documents 3 times before they reached me.
i contacted the post office but was told i was not allowed to know who put in the false address change, or even where MY mail was being forwarded to. i was told to contact the postal inspection service, which i did. i put in a complaint with the postal inspection service, though i have heard nothing back about that one.
in the last few days i received a call from a friend overseas, they had mailed me a parcel, correctly addressed to me. their parcel was returned to them, with the same story "no forwarding address on file, return to sender" i'm very annoyed, as i thought *this* problem had been resolved late last year. my friend has wasted her hard earned money trying to post me this parcel, shes leery of trying again, and paying again, in case it just ends up back to her doorstep again.
what else can i do? im at my wits end, no one helps me (they all say the problem will be fixed, but it hasnt been so far) and i honestly believe that someone at the post office put in the false change of address because of the many times i had gone to the station to complain about my mail not being forwarded.
Tanya
houston, Texas
U.S.A.
Problem One
since july 2002 when i moved, from an address covered by USPS Rich Hill Station to a new address that is also covered by the same station, i cannot, no matter how many times i contact them, get them to simply forward my mail.
i have contacted the station managers/supervisors, the mail carrier, 1800 ASK USPS, the postal consumer affairs department, and the postal inspection service. more than 6 months later im still not seeing any forwarded mail. im at a complete loss! no matter who i call or contact my mail just never gets forwarded. i received the "official" letter from the post office telling me my change of address had gone through with a start date of August 1st 2002.
to test the system to see if it was working i have on 5 occassions now, posted letters to myself at my old address to see if they will get forwarded, they have not. on each occasion i put a return address of my new address on the letters, i have not had one returned to me. this all occurs within the Rich Hill Station. i leave my mail to be picked up by my mail carrier(btw, i trust my mail carrier, she does her job, its within the station that there is a problem), she takes it to the station... and????? and what happens from there i have no idea, except i dont get my mail.
Problem Two
to add insult to injury (do you have any idea how annoyed companies get when you owe them money but dont know it because their bills arent reaching you? not to mention the missing check!) at some point in october/november 2002 SOMEONE put in a false change of address for me. that meant that mail that was correctly addressed to ME at my NEW address was sent back with "no forwarding address on file, return to sender" labels on them.
i received many calls and complaints from businesses, government agencies, foriegn embassies who had all tried to send me mail to my new address only to have it returned to them, one embassy had to send documents 3 times before they reached me.
i contacted the post office but was told i was not allowed to know who put in the false address change, or even where MY mail was being forwarded to. i was told to contact the postal inspection service, which i did. i put in a complaint with the postal inspection service, though i have heard nothing back about that one.
in the last few days i received a call from a friend overseas, they had mailed me a parcel, correctly addressed to me. their parcel was returned to them, with the same story "no forwarding address on file, return to sender" i'm very annoyed, as i thought *this* problem had been resolved late last year. my friend has wasted her hard earned money trying to post me this parcel, shes leery of trying again, and paying again, in case it just ends up back to her doorstep again.
what else can i do? im at my wits end, no one helps me (they all say the problem will be fixed, but it hasnt been so far) and i honestly believe that someone at the post office put in the false change of address because of the many times i had gone to the station to complain about my mail not being forwarded.
Tanya
houston, Texas
U.S.A.
6 Updates & Rebuttals
Tanya
houston,Texas,
U.S.A.
No kidding!
#2Author of original report
Mon, March 17, 2003
Thats exactly what I have been trying to do all this time. I have put in 2 forwarding notices, (July and August 2002) both with the correct information. I have checked the USPS database and the information there is correct. Someone "did" put in a false forward on my current address (November 2002), it wasnt me, the only address I tried to change was a forward from the old address to the new address. I never put in ANY forward request at my new address. But one appeared all the same. I agree they arent mind readers, but I have spoken directly with the postal worker who is supposed to be forwarding my mail, twice, I gave him the correct addresses, he promised he would forward my mail. I have called many times and spoken with the supervisors at Rich Hill Station, all of who have taken my information to make sure it is correct. I have called many times to 1-800-ASK-USPS and tried to resolve this. I have updated my address with all family/friends/creditors/debtors. My point was that no matter how many times I asked/called no one will fix the problem. USPS say they have a forwarding service, in my case they didnt.
Tanya
houston,Texas,
U.S.A.
No kidding!
#3Author of original report
Mon, March 17, 2003
Thats exactly what I have been trying to do all this time. I have put in 2 forwarding notices, (July and August 2002) both with the correct information. I have checked the USPS database and the information there is correct. Someone "did" put in a false forward on my current address (November 2002), it wasnt me, the only address I tried to change was a forward from the old address to the new address. I never put in ANY forward request at my new address. But one appeared all the same. I agree they arent mind readers, but I have spoken directly with the postal worker who is supposed to be forwarding my mail, twice, I gave him the correct addresses, he promised he would forward my mail. I have called many times and spoken with the supervisors at Rich Hill Station, all of who have taken my information to make sure it is correct. I have called many times to 1-800-ASK-USPS and tried to resolve this. I have updated my address with all family/friends/creditors/debtors. My point was that no matter how many times I asked/called no one will fix the problem. USPS say they have a forwarding service, in my case they didnt.
Tanya
houston,Texas,
U.S.A.
No kidding!
#4Author of original report
Mon, March 17, 2003
Thats exactly what I have been trying to do all this time. I have put in 2 forwarding notices, (July and August 2002) both with the correct information. I have checked the USPS database and the information there is correct. Someone "did" put in a false forward on my current address (November 2002), it wasnt me, the only address I tried to change was a forward from the old address to the new address. I never put in ANY forward request at my new address. But one appeared all the same. I agree they arent mind readers, but I have spoken directly with the postal worker who is supposed to be forwarding my mail, twice, I gave him the correct addresses, he promised he would forward my mail. I have called many times and spoken with the supervisors at Rich Hill Station, all of who have taken my information to make sure it is correct. I have called many times to 1-800-ASK-USPS and tried to resolve this. I have updated my address with all family/friends/creditors/debtors. My point was that no matter how many times I asked/called no one will fix the problem. USPS say they have a forwarding service, in my case they didnt.
Tanya
houston,Texas,
U.S.A.
No kidding!
#5Author of original report
Mon, March 17, 2003
Thats exactly what I have been trying to do all this time. I have put in 2 forwarding notices, (July and August 2002) both with the correct information. I have checked the USPS database and the information there is correct. Someone "did" put in a false forward on my current address (November 2002), it wasnt me, the only address I tried to change was a forward from the old address to the new address. I never put in ANY forward request at my new address. But one appeared all the same. I agree they arent mind readers, but I have spoken directly with the postal worker who is supposed to be forwarding my mail, twice, I gave him the correct addresses, he promised he would forward my mail. I have called many times and spoken with the supervisors at Rich Hill Station, all of who have taken my information to make sure it is correct. I have called many times to 1-800-ASK-USPS and tried to resolve this. I have updated my address with all family/friends/creditors/debtors. My point was that no matter how many times I asked/called no one will fix the problem. USPS say they have a forwarding service, in my case they didnt.
Karen
Raleigh,North Carolina,
U.S.A.
Get Your Address Straight
#6Consumer Comment
Thu, March 13, 2003
Get your address straight - make sure it is correct - and write it legibly on the form. "Someone" filed a false change of address form in your name? Oh Puhleease ... it sounds to me like you made a mistake on your form which made the USPS unable to forward your mail. They are not mindreaders, they cannot just figure out your correct address and forward your mail. Also - since forwarding mail is such an incredibly big problem for you - did it ever occur to you to contact your creditors/family/friends with your new address so they can send your mail directly to you???
Karen
Raleigh,North Carolina,
U.S.A.
Get Your Address Straight
#7Consumer Comment
Thu, March 13, 2003
Get your address straight - make sure it is correct - and write it legibly on the form. "Someone" filed a false change of address form in your name? Oh Puhleease ... it sounds to me like you made a mistake on your form which made the USPS unable to forward your mail. They are not mindreaders, they cannot just figure out your correct address and forward your mail. Also - since forwarding mail is such an incredibly big problem for you - did it ever occur to you to contact your creditors/family/friends with your new address so they can send your mail directly to you???
