- Report: #39120
Complaint Review: United Express Moving Company - Sunrise Florida
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United Express Moving Company
Sunrise Florida Sunrise, 33313 Florida, U.S.A.
Phone:
800-405-1515
Web:
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United Express Moving Company Rip-off deceived swindled into paying 3X estimate Sunrise Florida
Read "David" from Charlotte, NC. Everything is true. We were deceived by these movers and had to pay 3 times the estimate to get our belongings - which we still have not gotten after two weeks. I will be submitting the complete report sometime in January. They moved us 2100 miles within US borders and charged over $12,600 and didn't deliver our stuff.
We moved the two of us out of a two bedroom apartment. I've talked with lots of people now and seen many reports but our is definitely a move from hell. Consider this fair warning: Stay away from this company or any other unreputable movers. We wanted it to be convenient because we were so busy but we really bought ourselves a real headache.
The company has a horrible way of completely underestimating your move cost and charging you (at double the rate) for the difference between the estimated size (cubic feet) of your move and the actual size. The notes about the poor customer service are totally true. This company has no principles whatsoever and is completely dangerous. Do not let your belongings go with them.
Scott
Milwaukee, Wisconsin
U.S.A.
We moved the two of us out of a two bedroom apartment. I've talked with lots of people now and seen many reports but our is definitely a move from hell. Consider this fair warning: Stay away from this company or any other unreputable movers. We wanted it to be convenient because we were so busy but we really bought ourselves a real headache.
The company has a horrible way of completely underestimating your move cost and charging you (at double the rate) for the difference between the estimated size (cubic feet) of your move and the actual size. The notes about the poor customer service are totally true. This company has no principles whatsoever and is completely dangerous. Do not let your belongings go with them.
Scott
Milwaukee, Wisconsin
U.S.A.
1 Updates & Rebuttals
Scott
Seattle,Washington,
U.S.A.
The whole move was fraught with anxiety as we tried to contact the company and were put off time and again.
#2Author of original report
Mon, January 20, 2003
We received our stuff after nearly one month. Our stuff was crammed into about 1300 cubic feet despite their urging and charging for over 2000 cubic feet. Our four bicycles were all scratched and badly damaged. My special lamp was shattered to pieces on the open floor space in the back of the truck. The overall damage was over $500 and we will submit a damage report. The driver hired two guys from a local temp service the day of the move. Actually the "temp" employees were more careful than any of the United Express employees had been. There was very little setup - these movers didn't leave us with any confidence regarding our belongings so we didn't press them to demolish our things once and for all. We did not have missing items though.
The worst part about this company is that they refuse to give any concrete estimate in advance and nearly everything is by surprise. The whole move was fraught with anxiety as we tried to contact the company and were put off time and again. They changed the delivery date several times although we were thankful they actually delivered our belongings. We are very distrustful of United Express now but also far more leery of moving companies in general. My suggestion: do your homework beforehand.
