- Report: #314495
Complaint Review: United Bank Card - Clinton New Jersey
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United Bank Card
www.unitedbankcard.com Clinton, New Jersey, U.S.A.
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United Bank Card 600% Increase in Minimum Fees! Clinton New Jersey
I signed up with United Bank Card to give my customers an option to use a credit card for my services. I am not a retailer, so I knew (and United Bank Card knew) that I would not use the machine often. I specifically chose a company that did not have a high monthly minimum. When I signed up last June, United Bank Card charged $5/month to have the service--for a monthly statement fee.
This month, I was charged $30 and was told that they are now charging a $25 monthly minimum, plus the $5 statement fee. They mentioned their 30-day notice (which was bogus because the "notice" stated that "some merchants may see an increase" and when I called to ask if I was one of those merchants, the customer service representative said they couldn't tell me, that I would have to just wait and see if the charge increased or not).
Regardless of whether they give 30 days' notice, this increase of 600% is unconscienable! They blame the need to increase on increased processing fees on them, but if I am not using the processing, then why should I be charged? Now I read that someone else canceled her service (for other reasons) and was charged over $1000 in cancellation fees. I read my Agreement carefully and can only find a reference to a $250 termination fee, so I think this other merchant was wrongly charged.
This company is clearly ripping off merchants.
Joan
Madison, Connecticut
U.S.A.
This month, I was charged $30 and was told that they are now charging a $25 monthly minimum, plus the $5 statement fee. They mentioned their 30-day notice (which was bogus because the "notice" stated that "some merchants may see an increase" and when I called to ask if I was one of those merchants, the customer service representative said they couldn't tell me, that I would have to just wait and see if the charge increased or not).
Regardless of whether they give 30 days' notice, this increase of 600% is unconscienable! They blame the need to increase on increased processing fees on them, but if I am not using the processing, then why should I be charged? Now I read that someone else canceled her service (for other reasons) and was charged over $1000 in cancellation fees. I read my Agreement carefully and can only find a reference to a $250 termination fee, so I think this other merchant was wrongly charged.
This company is clearly ripping off merchants.
Joan
Madison, Connecticut
U.S.A.
1 Updates & Rebuttals
Chris Rotondi
HAMPTON,New Jersey,
U.S.A.
rebuttal
#2UPDATE Employee
Tue, March 18, 2008
I would apprecitate being able to offer some sort of rebuttal but since there is no account informtion in the original complaint I find it difficult to help this person or find any of the information provided to be factual. Most likely what occored her is an increase in montly minimum fees. The merchant would have been notified in writing within 30 days of the increase. This procedure is in full comliance with our terms and conditions. United Bank Card is a very well run company dedicated to customer service. I would have no problems working towards some sort of resolution with this person. Thank you Chris Rotondi Director of Support Services United Bank Card, Inc 53 Frontage Road Perryville Corporate Park, Bld. III Hampton, NJ 08827 Tel: 800-201-0461 ext 112 Fax: 908-847-0317
