4 Updates & Rebuttals Read More About : United Bank Card
REVIEW UPDATE: April 16, 2015: Harbortouch remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Harbortouch is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Harbortouch has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Harbortouch has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Harbortouch remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
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I was shopping around for a Better merchant account than I had and the sales rep from United bank card came to visit me after looking at current statements from my existing merchant account came up with better rates and fee structure to sign me up. I specifically asked him if there was any contract and if I could cancel anytime and was told yes I could cancel anytime. He signed me up by sending me a filled in application to sign. He even told me he would not carge me any signup fee ( which I have never paid to any merchant services company). The very first charge I amde to the account was held up because my account was not setup to exceed a certain amount and I was charged twice the rate quotd to me (3.84% instead of 1.69%). Anyway every statement the rates were always higher than what I was told and every other charge was being held up for one reason or another. After a few months I decided to quit this company and look elsewhere. When I informed them I was canceling the account I was told that I was on a 3 year contract and they would charge me for the remaining months left on the contract. They have recently charged my account about $800 for canceling. They are the worst company I have ever done business with.
Dk
Sugar LAnd, Texas
U.S.A.
Chris Rotondi
HAMPTON,#2UPDATE Employee
Mon, July 20, 2009
United Bank Card (UBC) services over 100,000 merchants, as a result UBC takes any customer service compliant regardless of origin seriously. Although the percentage of customer service issues that occur are miniscule when compared to the size of the entire customer base some issues are reported to external entities. United Bank Card will make every attempt to resolve these issues in an amicable fashion. If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card. Unfortunately based on the anonymous nature of the post we are unable to provide a rebuttal or work toward a resolution. Sincerely, Chris Rotondi United Bank Card Director of Support Services Fax: 908 847 0317 Email: [email protected]
Chris Rotondi
HAMPTON,#3UPDATE Employee
Mon, July 20, 2009
United Bank Card (UBC) services over 100,000 merchants, as a result UBC takes any customer service compliant regardless of origin seriously. Although the percentage of customer service issues that occur are miniscule when compared to the size of the entire customer base some issues are reported to external entities. United Bank Card will make every attempt to resolve these issues in an amicable fashion. If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card. Unfortunately based on the anonymous nature of the post we are unable to provide a rebuttal or work toward a resolution. Sincerely, Chris Rotondi United Bank Card Director of Support Services Fax: 908 847 0317 Email: [email protected]
Chris Rotondi
HAMPTON,#4UPDATE Employee
Mon, July 20, 2009
United Bank Card (UBC) services over 100,000 merchants, as a result UBC takes any customer service compliant regardless of origin seriously. Although the percentage of customer service issues that occur are miniscule when compared to the size of the entire customer base some issues are reported to external entities. United Bank Card will make every attempt to resolve these issues in an amicable fashion. If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card. Unfortunately based on the anonymous nature of the post we are unable to provide a rebuttal or work toward a resolution. Sincerely, Chris Rotondi United Bank Card Director of Support Services Fax: 908 847 0317 Email: [email protected]
Chris Rotondi
HAMPTON,#5UPDATE Employee
Mon, July 20, 2009
United Bank Card (UBC) services over 100,000 merchants, as a result UBC takes any customer service compliant regardless of origin seriously. Although the percentage of customer service issues that occur are miniscule when compared to the size of the entire customer base some issues are reported to external entities. United Bank Card will make every attempt to resolve these issues in an amicable fashion. If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card. Unfortunately based on the anonymous nature of the post we are unable to provide a rebuttal or work toward a resolution. Sincerely, Chris Rotondi United Bank Card Director of Support Services Fax: 908 847 0317 Email: [email protected]