- Report: #1361927
Complaint Review: United Airlines - Nationwide
Reported By:
krn1011 -
Evans City, Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
United Airlines
Nationwide, USA
Web:
https://www.united.com/ual/en/us/
Categories:
Business Rating:
(0)
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United Airlines Refused to honor change fee waiver after major storm Nationwide
I had to cancel an airline ticket due to the winter storm on 3/14/17. I was encouraged to see, nationally advertised, that because of extenuating circumstances, the change fees for 3/14/17 (affected cities) were going to be waived by American Airlines, United and Delta. This is a two-part trip, for business, that had to be re-booked for 3/28/17. The first leg was booked through American Airlines because United didn't have the time of departure that I needed. When I contacted American to reschedule - even though this travel didn't fall within their "eligible refund dates" because of the weather, I was greeted with courtesy and they waived the change fee anyway as a thank you for my patience and continued patronage. When I called United to re-book the second leg of the trip, from an affected city, I was told that I had to re-book and travel by Sunday, 3/19/17. I ONLY HAD 4 DAYS TO RE-BOOK AND TRAVEL FOR A BUSINESS TRIP without a fee? Not only was I charged a full $200 per ticket (2 passengers traveling), I was also charged $100 for using a travel agent?! As a business traveler, I would expect that there would be more accommodation for re-booking without a fee from an airline as large as United. Sorry to say that wasn't the case. So not only couldn't I complete my business travel because of the weather, I also lost an additional $500 in fees for something that wasn't my fault. I highly doubt the management at United would see that as a beneficial business decision. A one-way ticket for a one-hour flight from Newark, NJ to Pittsburgh, PA literally cost $745.20 with the fees added in - RIDICULOUS. I will never again fly United Airlines. I will tell every friend and relative I have not to fly United Airlines. I will warn every professional colleague with whom I interact not to fly United Airlines. I will post on every social media outlet I can find the injustice that I received from United Airlines. Shameful.
