- Report: #1293489
Complaint Review: United Airlines (UA) - Nationwide
-
Author Not Confirmed
Why?
United Airlines (UA)
Nationwide, USA
Web:
united.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
United Airlines (UA) united.com United Airlines is CHARGING US Customers A LOT MORE than International Customers Nationwide
Report Attachments
United Airlines is charging US Customers almost DOUBLE what it charges International Customers
I am a US citizen. I was in India March 2016. On United.com website, without first logging into my United account, I was bookng for a round-trip Business class airfare from Bangalore to Washington DC.
Price quoted onine by the system was Indian Rupees INR 197,000 (approximately US $2897.06 at the current currency conversion rate at that time, which was 68 INR to each US$).
The system asked me to log in and purchase the ticket. I logged into my United Account to pay for it. As soon as I logged in, the system "corrected" the fare to $5540.59, which is almost double the price quoted in INR.
The reason it gave for this price discrepancey is as follows:
* We have updated the pricing and/or currency shown to match the country associated with your MileagePlus® account. *
I did not want to pay this higher fare. So I called United Ticketing (an India number). I gave the United representative the dates of travel (same as the dates that I had given online). The agent again quoted INR 197,000. This price would be valid ONLY IF I paid with an Indian Credit Card. If I were to pay with my US Credit Card, the price would be $5540.59. When I inquired why is there a discrepency in the price United is charging its US customers vs. its international customers, the agent would not answer this, and told me to buy the ticket online!
United did not care that I have been a 1K member for 6 years in a row! They wanted to rip me off by charging US travelers almost DOUBLE what it charges its Indian (or other international customers).
If United is doing this on its travel between India and US, they most likely are doing this on other legs too.
By the way on Expedia.com, business class airfare for the same days for the same origination/destination cities on other airlines are about $2600. On Expedia.in, which is the Indian website of Expedia, even United pricing shows up as INR 197,000 (I am assuming they also want it paid on an Indian credit card).
So US Travelers are being ripped off by United. When their company is paying for it, I guess probably most people do not care as much. However when they are paying for it personally, as I was doing, I am sure most of my fellow American citizens would be upset and decide not to fly United, and instead fly a different airline as I did.
