Ryan
Mukilteo,#2UPDATE EX-employee responds
Sat, December 21, 2002
I am (thankfully) an ex-employee of this company. First, I would like to address the price on the thermocouple. United's actual cost for the part is most likely under $10.00, depending on the unit. If I was the tech, I would have honestly charged around $75 to $80, which would include my time, knowledge to troubleshoot the problem and correct. The thermocouple is a relatively easy part to replace. However, if the customer was charged more than that price, and it look like they were charged a substantial amount more, I would dispute the charge on the credit card bill. United's tech's are paid a commission on the sale of service. In this case, the technician made about $63.00 for the work done. If he would have charged you the correct and fair amount of $75 to $80, he would have made only about $20.00 in his pocket. Blame United. They do not pay their tech's well, and consequently the tech's then take it out on the customers. I'm sorry you were had by the tech's. Perhaps you may be able to dispute the charge and see if your state has some sort of anti-swindling law that may be able to help.
Ryan
Mukilteo,#3UPDATE EX-employee responds
Sat, December 21, 2002
I am (thankfully) an ex-employee of this company. First, I would like to address the price on the thermocouple. United's actual cost for the part is most likely under $10.00, depending on the unit. If I was the tech, I would have honestly charged around $75 to $80, which would include my time, knowledge to troubleshoot the problem and correct. The thermocouple is a relatively easy part to replace. However, if the customer was charged more than that price, and it look like they were charged a substantial amount more, I would dispute the charge on the credit card bill. United's tech's are paid a commission on the sale of service. In this case, the technician made about $63.00 for the work done. If he would have charged you the correct and fair amount of $75 to $80, he would have made only about $20.00 in his pocket. Blame United. They do not pay their tech's well, and consequently the tech's then take it out on the customers. I'm sorry you were had by the tech's. Perhaps you may be able to dispute the charge and see if your state has some sort of anti-swindling law that may be able to help.
Ryan
Mukilteo,#4UPDATE EX-employee responds
Sat, December 21, 2002
I am (thankfully) an ex-employee of this company. First, I would like to address the price on the thermocouple. United's actual cost for the part is most likely under $10.00, depending on the unit. If I was the tech, I would have honestly charged around $75 to $80, which would include my time, knowledge to troubleshoot the problem and correct. The thermocouple is a relatively easy part to replace. However, if the customer was charged more than that price, and it look like they were charged a substantial amount more, I would dispute the charge on the credit card bill. United's tech's are paid a commission on the sale of service. In this case, the technician made about $63.00 for the work done. If he would have charged you the correct and fair amount of $75 to $80, he would have made only about $20.00 in his pocket. Blame United. They do not pay their tech's well, and consequently the tech's then take it out on the customers. I'm sorry you were had by the tech's. Perhaps you may be able to dispute the charge and see if your state has some sort of anti-swindling law that may be able to help.
Ryan
Mukilteo,#5UPDATE EX-employee responds
Sat, December 21, 2002
I am (thankfully) an ex-employee of this company. First, I would like to address the price on the thermocouple. United's actual cost for the part is most likely under $10.00, depending on the unit. If I was the tech, I would have honestly charged around $75 to $80, which would include my time, knowledge to troubleshoot the problem and correct. The thermocouple is a relatively easy part to replace. However, if the customer was charged more than that price, and it look like they were charged a substantial amount more, I would dispute the charge on the credit card bill. United's tech's are paid a commission on the sale of service. In this case, the technician made about $63.00 for the work done. If he would have charged you the correct and fair amount of $75 to $80, he would have made only about $20.00 in his pocket. Blame United. They do not pay their tech's well, and consequently the tech's then take it out on the customers. I'm sorry you were had by the tech's. Perhaps you may be able to dispute the charge and see if your state has some sort of anti-swindling law that may be able to help.