Maria p.
Phoenix,#2UPDATE Employee
Thu, March 28, 2013
My name is Maria Palmisano and I am with U-Haul International. I first want to offer you my sincere apology for the inconvenience you and your friend experienced with your U-Haul rental. Our GM of our U-Haul location involved advised our Customer Service Department that she apologized for the issues you experienced and that U-Haul would never recommend or advise our customer to push a U-Haul truck. The tow truck that arrived could not go on the highway to assist you and we informed you we would reimburse you the expense of an authorized highway tow truck. A full refund for the U-Haul truck was issued to you on December 3, 2012. Please keep in contact with your adjuster regarding the medical claim. If you need to contact me, I can be reached at [email protected].