- Report: #88591
Complaint Review: U-haul - San Diego California
-
Author Confirmed
Why?
U-haul
Uhaul.com San Diego, California, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
U-haul, ripoff Uhaul Center Of Chula Vista did not inform of dangerous condition that could be avoided San Diego California
I rented an 8x5 trailer for a cross-country haul from San Diego to Kentucky. The transmission of my car went out in Arizona. Subsequently, I found on the U-Haul.com site a warning that transmissions can be ruined by overheating and a recommendation that this can be avoided by using an automatic transmission cooler. Neither this information nor recommendation was ever provided to us at the rental site.
S.
frankfort, Kentucky
U.S.A.
S.
frankfort, Kentucky
U.S.A.
2 Updates & Rebuttals
Bcnorth
Courtenay,British Columbia,
Canada
Your Fault :(
#2Consumer Suggestion
Fri, July 20, 2007
Unfortunatly I agree with that other comment. I have been screwed by UHaul myself, but in this case, with your transmission going as a result of towing, it is entirely your problem. You should have checked with your owners manual for the towing capacity of your vehicle before towing anything. That said a responsible UHAUL operator should have said something. I had a friend wanting to rent a trailer, who was turned down because UHaul said the trailer was too heavy for his truck, and that it would be unsafe. Responsible UHaul Employee? Crazy - only one I have ever heard of. Regardless, if you dotn have a vehicle equipped to tow (tranny coolers, etc, etc), dont tow, period. Tough lesson, transmissions are expensive :(
Jason
Virginia Beach,Virginia,
U.S.A.
Your responsibility as a renter
#3UPDATE Employee
Wed, December 15, 2004
Did you read your owners manual? I'm sure in there it talks about towing. If not, did you ask the employee to offer you any extra advice about towing a trailer. We provide you all the information that you need when you pick up the equipment in your rental packet. You had the time to look on the website to find the cooler after the fact. Why didn't you do some investigation before hand?
If you have a older car or truck, towing a trailer can be very stressfull on a transmission. A transmission cooler yes would have helped, but it's not an absolute guarentee that your transmission would not have failed. If you transmission failed while towing a 5x8 trailer, which it is not that big, it would have failed soon anyways.
Also did you take your vehicle out of overdrive?
That will cause the most stress on your transmission while towing a trailer, ever with a cooler. Did you even read the trailer users guide provided with your rental? I know for a fact in there it talks about what you should do with your vehicle when towing.
If you have never towed a trailer, you should read the instructions before you do it.
