After I mentioned the concern the representative wrote down the adjjustment on my paperwork, but when I dropped off the vehicle the adjustment was not noted in the system and I ended with an extra fee. This has happened before and this is the last time I use Uhaul for anything. They do not care about their customers nor their business integrity. I foresee bankruptcy very soon with this poor service. Who cares about my feelings, I am upset because they are ripping people off just charging credit cards and if you report a fraudulent charge it disrupts your credit score. Unsat.