- Report: #1229448
Complaint Review: TXTAG - Austtin Texas
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Author Not Confirmed
Why?
TXTAG
12719 Burnet Road Austtin, 78727 Texas, USA
Phone:
1-888-468-9824
Web:
www.txtag.org
Categories:
Business Rating:
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TXTAG Over billing Austtin Texas
I have filed a report 3 times with TXTAG and I have written to KVUE and I will continue to write to anyone until this is resolved.
In late January 2015 I received a billed from TXTAG I pulled my information up online and paid my past due balance which was $214.37. I then logged back in and paid my current balance which was $81.78 and then I logged back in and put $40.00 on my account as I wanted to make sure that I had funds on my account so on January 31, 2015 I paid a total of $336.15. My account has remained in good standing where they continue to withdraw funds directly from my checking account.
I have now since receive bills for November and December when I pulled my account information in late January these should have been included in what I paid in late January. I pulled my account information from there accounting system. This is an accounting error on their side.
When I brought this to there attention on their website I was informed that they would check into it. Then I was informed to call them, which led to me being on the endless phone cycle which is never answered. I have no problem paying my toll bill but when you are paying for something that I honestly feel like I paid no, I do not feel like I should have to pay it again.
1 Updates & Rebuttals
MBS
#2Author of original report
Tue, May 19, 2015
Found out that What I thought was TXTAG was MBS which is a private company.. So be warned that even though you have a TXTAg and you use TXTAG roads the billing is actually handled by a private sector company.
